• Led the design and implementation of RESTful consumer banking integrations for multiple clients• Built and maintained relationships with vendors, partners, and other external stakeholders to facilitate solution development• Translated complex technical concepts into business terms for non-technical stakeholders• Worked cross-functionally with product managers, developers, and QA engineers to support the launch of new consumer banking integrations

• Blend Subject Matter Expert • Standardized support processes and best practices for emerging product and features • Oversee technical account management for premier support clients. Lead weekly calls and project manage support cases, escalations, enablements, and product feedback advocating for clients with empathy and urgency • Train and mentor new hires on Blend product and best practices• Author training materials for both internal and client facing consumption• Work cross functionally and with partners to triage and resolve client issues• Reproduce bugs and file JIRAs for engineering • Manage tier 2 and tier 3 escalations• Run sql queries for reporting and triage• Proficient with Splunk, Mode, and Chrome Developer Tools• Provide developer support for Blend’s restful API. Debug cURLS and http requests and advise on API best practices. Proficient with postman testing— utilize runners and light scripting to create dynamic requests

•Identify solutions and effectively manage a support ticket queue, inbound e-mails, and phone calls.•Practice patience and empathy while troubleshooting customer issues. •Maintain detailed case log of all service interaction.

•Assist youth and provide technical advice at a nonprofit coding boot camp•Helped with the implementation and design of students websites and web apps•Oversaw students coding in HTML/CSS/javascript

•Maintained and serviced f-16 fighter jets and ensured aircraft were mission ready.•Performed routine inspection before and after takeoff- provide maintenance as needed.•Worked with hydraulics, egress, engine and fuel systems.•Secret security clearance.