• Manage a comprehensive database containing contact details of all congregation members, ensuring seamless communication and member engagement.• Develop all written correspondence, including the generation of detailed reports and crafting letters tailored to diverse contexts.• Coordinate all financial accounting, auditing, and vendor relationships.• Maintain all corporate filings, meeting minutes, and property documentation.

• Host numerous Zoom meetings skillfully, ensuring seamless sharing of content, media play, tracking attendance, and linking to web-streaming platforms.• Spearhead training sessions, imparting knowledge of best practices for hosting virtual meetings.• Demonstrate proficiency in maintaining composure during high-pressure situations and effectively troubleshooting technical issues.

• Initiated and executed a comprehensive revision of a 102-page operating plan for a series of conventions, ensuring updates and improvements in procedural clarity.• Performed meticulous editing and formatting tasks, verified removal of outdated venue locations, and provided clear instructions for fourteen departmental units.• Designed custom venue layouts and diagrams; provided visual aids for departmental locations and downtown parking arrangements.• Developed written emergency plans, incorporating detailed diagrams to illustrate evacuation routes and ensure safety protocols.

Non-Emergency Medical Transportation

• Developed detailed quarterly analysis of competitive digital products to product and executive teams, driving potential improvements in proprietary platforms.• Confirmed the accuracy and logical integrity of surveys through rigorous quality checks utilizing tools such as Qualtrics.• Contributed to the improvement of Continuing Education (CE) courses by focusing on functionality testing and linguistic correctness.• Conducted comprehensive analysis of research data, identifying key trends and insights to inform strategic business decisions; Use of tools such as Competiscan, AM Best, Salesforce, S&P Global, and Sircon.• Initiated process automation using effective macros in Excel and PowerQuery, resulting in a significant reduction of 50-75% in data processing time, while promoting collaborative relationships to improve workflows and processes.

• Administered detailed interviews and surveys with agents and staff, capturing crucial information on current business operations.• Utilized both structured and open-ended questions to gather relevant data, guaranteeing precision in recording participant responses.• Acquired self-taught skills in fundamental website creation and management, resulting in the establishment of an updated intranet site that displayed project outcomes and fostered cross-departmental cooperation.