Currently working as a Level 2 Engineer with robust knowledge of common networking technologies and multiple years of field experience. Skilled communicator adept at managing client relations and providing comprehensive guidance. Assist in documenting client networks, ensuring accuracy and up-to-date information. Work on small projects independently and assist Senior Engineers with larger, complex projects. Proficient in configuring and maintaining backups using Veeam. Setup and configure Office 365 email services for clients, including user and group management, alias configuration, shared mailboxes, and distribution groups, with extensive experience in the Microsoft 365 admin console. Manage workstations and mobile devices using Microsoft Intune, Apple Business Manager, and Addigy MDM. Install, configure, troubleshoot, and customize Microsoft Office Suite applications. Install, configure, and troubleshoot workstation hardware. Skilled in network server administration, particularly with Windows Server, including Active Directory, Group Policies, and File Shares. Configure file, print, and remote access services, perform user and group management, configure file permissions, check event logs, and restore backups. Possess strong understanding and troubleshooting skills in network connectivity. Experienced with switches, routers, and firewalls, including SonicWall, Ubiquity, and HP enterprise equipment, as well as VLAN, routing, and VPN setup and troubleshooting. Capable of running and terminating network cabling. Effective in managing stressful situations and quickly adapting to new technologies through self-study and intuition. Familiar with various tools and technologies such as ConnectWise, SentinelOne, Threatlocker, AutoElevate, Huntress, CyberCNS, ScalePad, and Augmentt. Committed to continuous learning and capable of handling a wide range of technical challenges, I bring a comprehensive skill set to support and enhance IT infrastructure.

Manage daily operations while supervising a team of employees. Provide hardware and software support for customers experiencing computer issues. Custom-build computers tailored to customers' specific needs, and upgrade hardware and software as required. Repair screens on iPhones and iPads, remove viruses, and perform security checks on computers. Offer on-site support in customers' homes or businesses. Install and terminate network cabling and set up local area networks for customers.

Worked as an Associate Engineer, effectively communicating and managing situations when clients needed strong guidance. Responsibilities included answering Help Desk phones, providing Level 1 phone support, and checking backup logs daily to update tickets or reports. Additionally, I checked antivirus logs twice weekly and created reports for antivirus, backup, RMM, and firewall management. Monitored consoles for new alerts, escalated issues as required, and managed the portal/RSM. Handled patching by completing the overnight patching schedule defined by MSS, ensuring patched machines came back online, and creating patch true-up reports.Gained experience with Windows desktop operating systems, TCP/IP understanding, and troubleshooting internet connectivity. Worked with Terminal Services and understood the relationship between switches, hubs, patch panels, and connecting nodes to a network. Possessed a working knowledge of wireless technologies. Demonstrated eagerness to learn and effectively took direction from Engineers and Technicians.

Worked at the Bainbridge Probation Substance Abuse Treatment Center as a Correctional Officer 3. I assisted in maintaining security and order within the correctional facility while providing support to the supervisory team. My duties included overseeing daily operations, supervising correctional officers, and ensuring compliance with facility policies and procedures. I coordinated and conducted inmate headcounts, monitored inmate activities, and enforced rules and regulations. Additionally, I was responsible handling administrative tasks such as incident reports and documentation. In emergency situations, I led response efforts, facilitated conflict resolution, and ensured the safety of inmates, staff, and visitors. My role required strong leadership, communication, and problem-solving skills, along with the ability to maintain composure in high-pressure situations. Prior to being a CO3, I served as a Key and Tool officer, managing and supervision the accountability and inventory of the facility's keys and tools that were used. Prior to being a Key and Tool Officer, I served as a Detail Officer and my duties were managing a group of inmates while they conduct grounds maintenance. Prior to being Detail Officer, I was a shift Correctional Officer. I maintained security and order within correctional facilities, ensuring the safety of inmates, staff, and visitors. Duties included monitoring inmate activities, conducting regular headcounts, and enforcing rules and regulations. I supervised inmate work assignments and recreational activities, conducted searches for contraband, and responded to emergencies such as riots, escapes, and medical situations. Additionally, I documented inmate behavior and incidents, provided reports to supervisors, and facilitated conflict resolution among inmates. My role required strong communication skills, vigilance, and the ability to handle stressful and potentially dangerous situations with composure and professionalism.

Worked at Autry State Prison as a Correctional Officer. I maintained security and order within correctional facilities, ensuring the safety of inmates, staff, and visitors. Duties included monitoring inmate activities, conducting regular headcounts, and enforcing rules and regulations. I supervised inmate work assignments and recreational activities, conducted searches for contraband, and responded to emergencies such as riots, escapes, and medical situations. Additionally, I documented inmate behavior and incidents, provided reports to supervisors, and facilitated conflict resolution among inmates. My role required strong communication skills, vigilance, and the ability to handle stressful and potentially dangerous situations with composure and professionalism. Transferred to Bainbridge Probation Substance Abuse Treatment Center facility June 2005.

BaggerAs a Bagger, I efficiently packed customers' groceries, ensuring items were organized and handled with care. I maintained a clean and orderly workspace, assisted customers with carrying bags to their vehicles, and retrieved shopping carts from the parking lot. My role required attention to detail, excellent customer service skills, and the ability to work quickly and efficiently in a fast-paced environment.CashierAs a Cashier, I operated the cash register, scanned and processed customer purchases, handled cash, credit, and debit transactions, and issued receipts. I provided friendly and efficient customer service, resolved customer inquiries and issues, and maintained a clean and organized checkout area. My responsibilities also included balancing the cash drawer at the end of shifts and adhering to all company policies and procedures regarding transactions and security.Customer Service AssociateAs a Customer Service Representative, I assisted customers with inquiries, returns, and exchanges, ensuring a positive shopping experience. I addressed customer complaints, provided product information, and handled special requests with professionalism and courtesy. My duties included managing customer accounts, processing refunds, and maintaining records of customer interactions. I demonstrated strong communication skills, problem-solving abilities, and a commitment to providing exceptional service to meet customer needs and foster loyalty