• Trained and led 10 off-shore, 1 remote, and 2 on-site staff.• Managed multiple hospital clients, working directly with each client to research, identify, and resolve insurance overpayments in excess of $5 million annually.• Responsible for creating documentation to present identified issues, trends, and resolution suggestions.Participate in the hiring process including applicant review, interview process, and training for new hires.

• Responsible for building a relationship with business office’s and managers for all assigned hospitals and leveraging those relationships to build the book of business.• Quickly analyze hundreds of accounts a week by reviewing patient accounts, provider claims and payer contracts to pinpoint payment discrepancies.• Assigned to train new employees in the field following their two week formal office training.

• Responsible for building a relationship with business office’s and managers for all assigned hospitals.• Compiled and updated weekly and daily reports for management and office to update their records regarding identified account discrepancies and their status.• Completed multiple, extensive HIPPA training classes.• Consistently responsible for keeping all patient information classified.• Quickly analyze hundreds of accounts and claims a week for payment discrepancies.• Assigned to train new employees in the field following their two week formal office training.• Required to coordinate monthly scheduling for all 10 assigned hospitals needs• Responsible for field training all new employees within Central and Northern California.• In-depth knowledge of commercial, government, and third party insurance claims

• Reduced overstock by 20% by ensuring shelves were properly stocked and organized properly as well as making certain all expired products have been removed. Merchandised seasonal items to ensure high sales and appeal to customers.• Reduced shrink in the dairy department by 40% through proper shelf and overstock organization• Earned three outstanding customer service awards by providing first-class customer service at register and guest services desk.• Received deliveries from both our warehouse as well as through our DSD distributors, providing accurate incoming inventory counts.

• Allocate tasks to department clerks.• Assist department manager in schedule writing for the department.• Write shelf replenishment orders to maintain shelf inventory and ensure proper recording of overstock inventory.• Handle customer returns and register overrides for Guest Services counter and Pharmacy.• Pull and lock up cash drawers in Pharmacy and Guest Services at the end of the night.

• Greeted customers.• Assisted in packing customers groceries and assisting them to their cars.• Providing the last line of customer service to customers as they leave to keep customers shopping with us.