Matt George Email & Phone Number

Jersey City, NJ, US

Paris, FR

Paris, FR

Paris, FR

Paris, FR

Chicago, IL, US

• Managed client satisfaction, service delivery, plan requirements creation/maintenance, operational oversight, and system development integration for one of Alight's largest clients.
• Acted as main point of contact for the client and subject matter expert for all health and welfare client requirements.
• Facilitated project scoping, change order processing, budgeting, and revenue growth for new client initiatives and projects, including Annual Enrollment for active and retiree populations.
• Collaborated with internal and external consultants, carriers, and vendors to implement complex technical enhancements and client-requested changes to plans/services.
• Led quarterly and annual client meetings to discuss new implementations, offer newly developed solutions to drive revenue growth, and maintain a positive client relationship.
• Trained colleagues to build domain knowledge within the operations and customer service teams.

Chicago, IL, US

• Managed the day-to-day operations of health and welfare benefits for one of Alight's largest clients.
• Directed a team of 10 onshore and offshore colleagues and coached team members to develop their skills and create a culture of continuous improvement.
• Managed end-to-end implementation of Annual Enrollment for the client’s active and retiree populations.
• Collaborated with internal client, systems, and customer service managers to improve operational processes and participant experiences.
• Worked directly with the client, vendors, carriers, and other external parties to provide holistic, collaborative solutions and process improvements.
• Reviewed all escalated cases to ensure adherence to standard operating procedures and deliver high quality resolutions to client issues.

London, GB

• Assisted in managing the health and welfare benefits operations for one of Aon's largest clients.
• Collaborated with clients, vendors, and insurance companies to quickly implement new programs, such as the wellness credit gift card program and vendor transition for HCSA/DCSA spending accounts.
• Helped achieve high client satisfaction rates that helped Aon outperform competitors and renew contracts with our clients.
• Led my team in issue-areas including: spending accounts (HSA, HCSA, DCSA), wellness plans, file processing, annual enrollment, audits, and ACA employer reporting.
• Developed a fundamental understanding of how employer health insurance functions and what clients need to operate effectively.
• Oversaw onshore and offshore colleagues and their day-to-day tasks.

Master Of Public Health (Mph), Healthcare Management

Bachelor Of Arts (Ba), Political Science, Minor In Public Health