Matthew George Email and Phone Number
Richmond, VA, US
Matthew George's Location
San Diego, California, United States, United States
Matthew George's Contact Details
Matthew George work email
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- Valid
Matthew George personal email
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Matthew George phone numbers
About Matthew George
Senior ServiceNow Developer with 20+ years general IT experience, and 10+ years ServiceNow experience designing, developing, and maintaining technical solutions within the ServiceNow platform that meet the best practice standard, while providing Tier II-III support for the day-to-day administration and continuous improvement of enterprise Service Management solutions. Specializing in:• User Administration• Service Catalog / Service Portal• Advanced workflows w/ integration capabilities• JavaScript and advanced multi-language scripting• Major version upgrades: Eureka - Utah• LDAP, AD, MS Exchange integrations• Discovery, CMDB, Asset Management• Data source imports and transform mapping• Incident, Request, Problem, Change Management• Reports and Notifications• Custom applications and modules
Matthew George's Current Company Details
Alliant Insurance Services
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AVP, Senior ServiceNow Developer
Richmond, VA, US
- Website:
- alliant.com
- Employees:
- 6057
- Company phone:
- +1 949-756-0271
- Company email:
- marcomm@alliant.com
Matthew George Work Experience Details
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Avp, Senior Servicenow DeveloperAlliant Insurance ServicesRichmond, Va, Us
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Senior Servicenow DeveloperAlliant Insurance Services Mar 2019 - PresentIrvine, Ca, Us• Creating custom PowerShell workflows to fully automate the Active Directory and MS Exchange components of Alliant’s onboarding and offboarding processes.• Maintaining core configuration, including form administration and lists, navigation and UI, time and performance, mobile device support, and plugins.• Designing workflow-driven automation and application integrations for Request fulfillment activities to improve speed of delivery and reduce human intervention.• Serving as the subject matter expert on ServiceNow functionality to guide technical direction for project teams and other ServiceNow development resources.
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Senior Servicenow DeveloperWilliams Dec 2017 - Mar 2019Tulsa, Oklahoma, Us• Designed workflow-driven automation and application integrations for Request fulfillment activities to improve speed of delivery and reduce human intervention.• Served as the subject matter expert on ServiceNow functionality to guide project teams in performing functional designs.• Provided thought leadership, technical expertise and guidance on best practiceand industry standards.• Maintained multiple projects simultaneously, providing an excellent level of service to client. -
Lead Servicenow DeveloperTeam2 Aug 2017 - Nov 2017• Lead Developer for multi-customer environment, designing, developing and supporting a large array of applications creating tailored solutions that meet the best practice standard.• Consultant Team Lead; conducting daily scrum calls, discussing status and blockers, serving as a lead technical resource.• Lead bi-weekly Sprint Planning and daily Sprint Status meetings with clients.• Deployment of all the team’s updates to Production, coordinating immediate client validation.• Lead redesign of client’s Request intake process, including new processes for requirements gathering, development, testing and release.
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Servicenow DeveloperBridgepoint Education Apr 2016 - Jul 2017San Diego, Ca, Us• Sole Developer supporting 4,000 users and five instances.• Execution of two major upgrades - Geneva and Helsinki.• Implementation of global applications, data imports, LDAP, SSO and third-party integrations.• Daily administration of User, Incident, Request, Change, Asset and Event Management.• Migration of existing Knowledge v2 to v3. Built custom-access feature for custom KBs.• Designing custom applications, catalog items, and workflows for multiple departments.• Leading project initiatives through requirements gathering, development and production releases. -
Servicenow Developer / System AdministratorFirst Allied Securities, Inc. Apr 2014 - Apr 2016San Diego, Ca, Us• SysAdmin for ITSM integration of all 10 domains under the Cetera Financial Group umbrella.• Configured UI and workflows for Service Catalog, Incident Management and Knowledge.• User Administration Lead on the manual data import of 5000+ users from Active Directory.• Provisioned access for all ServiceNow groups and users, ensuring all access is mirrored in AD.• Designed customized reporting for Task Management and Request Fulfillment.• Developed UATs and training material for internal staff’s transition to new system. -
It Support SpecialistFirst Allied Securities, Inc. Aug 2013 - Apr 2014San Diego, Ca, Us• 1st- and 2nd-level IT support for 500+ internal users and 1000+ external customers.• Responsible for user admin, access management and application troubleshooting within multiple systems.• Configured & installed computer hardware, software and peripheral devices.• Utilized User Admin and financial applications, including AD, MS Exchange, Office 365, DocuSign, Salesforce, SharePoint, NetX360 and a multitude of custom First Allied admin & ticketing software.
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Network ConsultantAmerican Technology Services Dec 2012 - Apr 2013Fairfax, Va, Us• 1st- and 2nd-level IT support for various client offices, resolving customer issues via phone, e-mail, online ticketing & chat and on-site.• Configured & installed computer hardware, software, networks, and peripheral devices. Assisted in office relocations and new workstation setups.• Used multiple ticketing and remote desktop applications to communicate with clients and other ATS Tech Support Engineers.• Clients supported include PFC Energy, American Geophysical Union, and John Marshall Bank. -
Help Desk / Tech Support AdministratorEye Street Solutions Llc Oct 2010 - Sep 2012• Government contractor, responsible for all aspects of the internal FEMA Content Management Support Desk.• Provided 24/7 on-call IT support for FEMA’s CMS admins and web content publishers in the Office of External Affairs (OEA) and the National Processing Service Center (NPSC).• Configured and installed office hardware & software. Using RightNow CX, maintained multilingual FEMA Disaster Management FAQ sites, critical to providing communication between the public and OEA & NPSC customer support.
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Follow-Up / Admin Office ClerkU.S. Census Bureau -- Census Coverage Management Apr 2010 - Aug 2010• Using Census Bureau Matching and Review Coding System (MaRCS) software, investigated enumerators to ensure census interviews were conducted correctly without procedural deviation or falsification of reported data.• Maintained personnel files and administrative records for employee selection & hiring.• Reviewed, processed, and reported personnel payroll data for over 800 employees.
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Call Center Assistant Supervisor / Tax Office SupervisorNorthern Virginia Community College Dec 2006 - Jul 2009Annandale, Va, Us• Assisted new Supervisor with daily operation of office while serving as first point-of-contact for internal and external inquires for multi-campus college.• Assisted with design & development of Call Center web portal and FAQ pages.• Responded to email, phone, and Live Chat inquiries from students, staff, and the general public.• Trained new staff in communication policies & procedures and monitored to ensure exceptional and courteous customer service.• Oversaw Tax Office and all student requests and inquiries pertaining to the Lifetime Learning tax credit. -
Call Center Supervisor (Acting)Northern Virginia Community College Oct 2004 - Dec 2006Annandale, Va, Us• Directly oversaw operation of the college Call Center and full-time staff of 20 serving as multi-campus college’s first point-of-contact for email, phone, and Live Chat inquiries.• Managed, maintained, and reported office staff budget.• Supervised out-bound call projects, including offers of tuition assistance, and student surveys.• Oversaw Tax Office and all student requests and inquiries pertaining to the Lifetime Learning tax credit.
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Call Center Assistant Supervisor / Tax Office ContactNorthern Virginia Community College Feb 2003 - Oct 2004Annandale, Va, Us• Supported Supervisor in managing office and full-time staff of 20 served as first point-of-contact for internal and external inquires for college.• Troubleshooted general technical questions, and assisted with college’s online registration system.• Made out-bound calls quarterly to assist in Business Office tuition collection and Office of Institutional Research student surveys.• Provided assistance with student requests and inquiries pertaining to the Lifetime Learning tax credit.
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It Help Desk AgentNorthern Virginia Community College Feb 2002 - Feb 2003Annandale, Va, Us• Provided first-level technical support to faculty, staff, and students of Northern Virginia Community College.• Used ticketing system for tracking, managing and reporting on customer service and communications.• During registration periods (throughout 2002 - 2009), provided on-campus technical assistance with the college’s online registration system.
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InternEds Group May 2001 - Aug 2001Us• Maintained Department of Education’s Loan Consolidation Program website.• Maintained web page functionality.• Created and maintained MS Excel/Access database of National Collegiate Financial Directors. -
InternDyncorp International May 2000 - Jan 2001Mclean, Virginia, Us• Maintained Dept of Health & Human Services’ National Institute of Mental Health (NIMH) website.• Transferred documents to web site, proofread existing web pages for grammatical errors and tested site functionality to ensure all requirements were met.• Rehired Winter 2000 to continue site maintenance.
Matthew George Skills
Sharepoint
Technical Support
Os X
Active Directory
Customer Service
Troubleshooting
Help Desk Support
Networking
Microsoft Office
Computer Hardware
Software Engineering
Html
Information Technology
Security Clearance
Crm
Sdlc
Integration
Servicenow
Salesforce.com Administration
Call Center Administration
Docusign
Netx360
Remote Troubleshooting
Albridge
Rightnow
Rsa Tokens
Cisco Vpn
Logmein
Software Installation
Bmc Remedy
Adobe Connect
Windows
Mac Os X
Smartertrack
Webex
Teamviewer
Gotomypc
Windows Remote Desktop
Cms
Matthew George Education Details
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Virginia TechEducation Technology -
George Mason UniversityManagement Information Systems
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Northern Virginia Community CollegeInformation Technology
Frequently Asked Questions about Matthew George
What company does Matthew George work for?
Matthew George works for Alliant Insurance Services
What is Matthew George's role at the current company?
Matthew George's current role is AVP, Senior ServiceNow Developer.
What is Matthew George's email address?
Matthew George's email address is ma****@****ail.com
What is Matthew George's direct phone number?
Matthew George's direct phone number is +154049*****
What schools did Matthew George attend?
Matthew George attended Virginia Tech, George Mason University, Northern Virginia Community College.
What are some of Matthew George's interests?
Matthew George has interest in Sailing, Computers, Reading.
What skills is Matthew George known for?
Matthew George has skills like Sharepoint, Technical Support, Os X, Active Directory, Customer Service, Troubleshooting, Help Desk Support, Networking, Microsoft Office, Computer Hardware, Software Engineering, Html.
Who are Matthew George's colleagues?
Matthew George's colleagues are Edwin Brito, Ralph Gamon, Madeleine Ball, Janice Mcnary, Jeff Cowell, Chris Berman, Jackie Dowd.
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