Matthew Gilbert-Warsop Email & Phone Number

Wyboston, England, United Kingdom

Bicester, Oxfordshire, United Kingdom

Birmingham, United Kingdom

field service engineer, installing, removing and replacing epos equipment and other technical equipment.

Sliema Malta

Derby

Technical engineer based in the field, installing and repairing pc's, epos's and printers

1st Line Helpdesk AnalystLogging telephone calls and emails into RemedyHelping clients with password, outlook and other 1st line issues, escalating where necessary

Marking student assignments for ADITP (Advanced Diploma for IT Practitioners) and City & Guilds

Job RoleTo provide a field service to external customers who require on site IT, Apple Mac and Audio Equipment support around the UK.Tasks included delivering rebuilt machines, installing and configuring new hardware and software (both standard and bespoke applications) also in house technical repairs and assist current in house staff with technical support.

Job RoleProvide desktop support for users based in Manchester and other sites around the UK via email and telephone.Daily tasksDaily tasks would mostly consist of taking calls from users with issues relating to their desktops, common issues involve Active Directory, User passwords and Exchange information for emails, Less common issues would require using RealVNC to remotely log onto users PC's so that the issue can be investigated, logged and passed onto the relevant department if the issues were unable to be resolved. Other tasks would include building PC's with Office, Outlook, Antivirus software and bespoke applications specified by the company.Experience* Active Directory* Outlook 2003/Microsoft Office* Building and configuring desktop PC's with XP/Vista* Supporting Desktop PC's via VNC* Installing and configuring normal/bespoke applications* Supporting Windows 2003 standard/Terminal server* Citrix Server support experience* Avaya/Index support experience* Exchange 2003 support experience

Job Role Working with 3 other team members, supporting over 300 members of staff, dealing with hardware issues, Active Directory requests and Citrix application troubles as well as monitoring server performance and internet usage. Daily TasksRegular tasks were to make sure that backup tapes were taken out of the servers and put them into the fire safe, Check the antivirus logs to make sure that the nightly scans didn't pick up any infected files, Answer telephone calls and emails from users with issues, these issues were most commonly active directory issues with passwords which also affected the users blackberry's ability to receive emails. Other common issues were with the design packages the company use.Experience * Windows 2000/2003 Server/Active Directory support* Blackberry hand held Support * Microsoft Exchange 2003 Administration * Apple Mac Support (Tiger/Leopard on Macbook pro, iMac and Mac G5) * Building Desktop PC's/Laptops with the company standard images, then logging and issuing the equipment to staff* User Desktop support via Citrix (Thin Client Terminals) and Remote Desktop/VNC (PC's and Laptops)

Job Role Main Role of the job was to support over 200 users in an office and factory environment.Daily TasksRegular tasks would include installing new desktop PC's onto replacement/new staff desks, Dealing with users account problems and file access permissions. Experience * Installing software/hardware specific to the user's needs* Configuring thin clients to be used by low power users* Checking the antivirus server logs for threats* INDeX Telephone system administration * Patching Digital/Analogue telephone lines * Network Support (switches/routers HP/3Com/Cisco/Vigor) * Network Patching/Laying Cat5e Cable * Administering 2 Linux (RedHat 9, RedHat EL4) and one Unix Based Servers (IBM AIX) via telnet* Administering 2 Windows servers (Windows 2000 Advanced Server and Windows 2003 SBE) via RDP (Remote Desktop)* Backups of all servers using hand written backup scripts and various software including Symantec/VERITAS Backup exec and Yosemite Backup * Antivirus and firewall configuration/monitoring (McAfee Antivirus/E-policy Orchestrator and Cisco PIX 501 hardware firewall and software firewalls built into XP) * Maintenance of printing systems. * Lotus Domino/Notes install/configuration

Bachelor’S Degree, Digital Forensics

G.C.S.E, English, Science, Mathematics, It

Education record