Matthew Godfrey work email
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I'm a high-energy leader with a passion for analysis and leading teams to achieve success. Throughout my career I have had the pleasure of working with and for some of the most talented people you can find. These individuals have helped shape me into the value-oriented and caring leader that I am today. Aside from building teams and leading individuals to be the best they can be, I have a love for numbers and analysis that allow me to add value to any operations or KPI driven environment.
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Performance Analytics Senior ManagerPaypal May 2019 - May 2023Greater Omaha Area• Directed multiple teams of people leaders, analysts, developers and program managers in supporting performance analytics initiatives across 30+ global operations centers • Drove evolution and governance of various analytics, reporting and incentive programs supporting key employee enablement, customer experience, talent resource and service strategies• Facilitated current and future-state performance management infrastructure assessments with tools such as Workday, Medallia, Nexidia, WFM and NICE Performance Management• Designed, implemented and governed incentive and performance management programs tailor-made to each business unit’s strategic objectivesperformance within 6 months• Developed new operational KPIs in support of key initiatives across multiple functions and locations• Developed and refined benchmarking techniques used for the KPI forecasting process• Responsible for sponsoring and execution of numerous cross-functional projects yearly -
Operational Insights Lead ManagerPaypal Jun 2015 - May 2019Greater Omaha Area• Led a team of analysts and developers in executing analysis in areas such as KPI variability, location service strategies, customer experience detractors and employee performance• Developed and led a customer insights program aimed at proactively actioning KPI movements• Developed a model called Watchtower which alerted leadership to KPI shifts outside normal standard deviations, allowing leaders to action negative trends proactively prior to business unit reviews• Monitored and reported weekly against core KPIs to executive leadership• Determined operational and incentive KPI forecasts spanning multiple business units• Maintained governance structures and plan documents for various incentive programs
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Business Intelligence ManagerPaypal Oct 2013 - Jun 2015Greater Omaha Area• Guided a team of analysts in supporting various incentive programs covering 20,000 internal and external employees • Managed a yearly incentive budget of 20+ million dollars ensuring critical KPI targets were achieved within budget• Performed and delivered governance analysis to executive leadership and external stakeholders• Designed and implemented new incentive compensation plans across multiple business units• Provided consulting services related to incentive and governance strategies across the organization
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Business Intelligence AnalystPaypal Aug 2012 - Sep 2013Greater Omaha Area• Functioned as lead target setting analyst for quarterly incentive program• Established KPI forecasts for front-facing metric-based teammates• Ensured acceptable quarterly payouts by effectively analyzing reconciling forecasts to actuals • Created and updated benchmark modeling used by four analysts on team to set new metric targets• Created training material and onboarded new team members
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Workforce Management AnalystPaypal Mar 2011 - Aug 2012Greater Omaha Area• Managed real-time staffing/head count across numerous departments worldwide• Ensured efficient task distribution for over 200 phone/80 email queues• Assisted other business units with staffing solutions for new product deployment• Independently served as escalation point for business units and executive teams during system outages• Executed schedule changes at the request of Operations leadership• Reported contact drivers and volumes to business units daily
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Customer Solutions Senior AgentPaypal Nov 2008 - Mar 2011Greater Omaha Area• Provided world class customer service via escalated phone and email contacts• Coached frontline teammates on various topics via agent assistance phone line• Facilitated as an interim supervisor for two separate teams over a 6 month window• Mentored new hire teammates on topics from tools to the customer experience• Consistently ranked in the top 5% of performers in my department
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Fraud AgentPaypal Feb 2006 - Nov 2008Greater Omaha Area• Analyzed customer and employee accounts for fraudulent activity• Participated in creating training materials and facilitated training classes• Resolved customer issues while providing an exceptional end to end experience• Created statistical spreadsheets so other agents could track their daily workflows• Mentored fellow teammates to capitalize their tools resulting in improved efficiencies• Consistently ranked in the top 5% of performers in my department
Matthew Godfrey Skills
Matthew Godfrey Education Details
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Finance, General -
Business Management
Frequently Asked Questions about Matthew Godfrey
What is Matthew Godfrey's role at the current company?
Matthew Godfrey's current role is Performance Analytics Senior Manager at PayPal.
What is Matthew Godfrey's email address?
Matthew Godfrey's email address is mg****@****orp.com
What is Matthew Godfrey's direct phone number?
Matthew Godfrey's direct phone number is +140261*****
What schools did Matthew Godfrey attend?
Matthew Godfrey attended Bellevue University, Metropolitan Community College.
What are some of Matthew Godfrey's interests?
Matthew Godfrey has interest in Social Services, Economic Empowerment, Politics, Science And Technology, Arts And Culture, Health.
What skills is Matthew Godfrey known for?
Matthew Godfrey has skills like Analytics, Customer Experience, Call Centers, Business Intelligence, E Commerce, Business Analysis, Cross Functional Team Leadership, Customer Service, Team Building, Management, Microsoft Excel, Leadership.
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Matthew Godfrey
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Matthew Godfrey
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Matthew Godfrey
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