Built a sustainable family-run small business. Responsible for all operations, financial and associated decisions. Provided excellent customer service for bicycle owners while providing repairs, advice and basic tuning services. Demonstrated mechanical aptitude while serving as the business' primary mechanic. Honed time management skills to balance customer facing, financial and repair work on a daily basis.

Oversees the daily management of Chicago’s oldest Segway tour company, servicing an average of 10,000 guests annuallyEffectively communicates shop goals and progress across all levels of personnel, including home office, tour guides and across the national brandProactively involves CST resources, both financial and staffing, to maximize profit and minimize overhead, operating expense and other measurable metrics on a yearly basisHandles all employee/company interactions including scheduling, training, discipline, hiring, firing and promotionsHelps to direct and implement marketing strategies, primarily online and social media. Includes, but not limited to special events, seasonal specials and setting parameters for price cuts to directly address fluctuating demand in the seasonal tour industryDetermines tour offerings on a yearly basis, including the research, development and implementation of new tours in the Chicago market. Handles all contracts for corporate and private toursProactively resolves and/or escalates issues across functions regarding equipment, repairs, staffing timelines, leasing and other city-specific mattersServes as the professional face of the business in matters of litigation, government forums, labor disputes and taxation. Organizes and promotes tours of the Grant Park area to a diverse customer baseDetermines the course of the shop and enforces employee standards and practices to nurture a shop culture of customer service, kindness and professionalism

Responsible for ensuring the predictable installation of audio/visual equipment while adhering to customer budgets and timelinesIntermediary for customers, engineers and sales staff to coordinate and manage stakeholdersResponsible for the quality control measures on each job site to make sure installations were completed to customer and professional standardsProblem solving in a calm and orderly manner to maintain customer confidence and satisfactionManaged a small staff of installers and subcontractors

Provided assistance and recommended solutions to faculty and staff regarding the use of audio/visual technology in the classroomProvided training, handled support requests and solved technical problems on an as needed basisAssisted in establishing and maintaining the budget for audio/visual replacement and repairCoordinated between departments and vendors to provide and support audio/visual equipment for university events

Performed corrective action and preventative maintenance on conference center and classroom equipmentProvided customer support for the company’s conference centers and associated offices and classroomsDelivery of equipment and basic troubleshooting of the major audio/visual systems that remained resident in each roomWorked as part of a floor team that was responsible for multiple room changes daily. Duties included A/V setup and support as well as divisible room configuration