Matthew Goss Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

● Collaborated directly with our client support team to provideoutstanding service to high profile clients assigned specifically tome, including several Fortune 500 companies● Utilized Salesforce, and various other CRM’s to help expediteinsurance renewal process● Regulated client and carrier communications in a shareddocument repository to ensure timely follow up by the clientteam● Multi-tasked multiple accounts to meet deadlines in order toguarantee excellent service for client's policy renewal producingfinancial reports, presentations, request for proposal, composingstakeholder communication and analyzing data

Austin, Texas Area

● Managed various clients’ online presence on client websites andsocial media platforms, such as Facebook, Twitter, Linkedin, andInstagram● Improved client’s SEO strategies, which resulted in growth ofweb traffic by over 30%● Facilitated client meetings and develop bi-weekly reports toadapt digital strategies to meet clients’ goals and objectives

Austin, Texas Area

● Reviewed internal data requests to ensure strong data qualityand policy compliance● Communicated with various teams regarding flagged issues toresult in a timely and effective resolve● Performed extensive research to ensure that the internal datagraph reflected accurate information

Jamestown, New York Area

-Managed all social media platforms to publicize the opening of the National Comedy Center Museum and the annual Lucille Ball Comedy Festival-Created print and digital advertisements to promote the comedy festival, which yielded more than 10,000 people -Managed over 70 volunteers during the Lucille Ball Comedy Festival to ensure all festival attendees’ needs were met.

Orlando, Florida

-Provided positive customer service for Disney guests-Maintained park cleanliness and ensured that facilities met city, state and country expectations

Waco, Texas

-Edited and produced podcasts which would later be published to the company’s website-Resolved technical issues that occurred at the office