Matthew Grant's Location
Mesa, Arizona, United States, United States
Matthew Grant's Contact Details
Matthew Grant work email
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Matthew Grant personal email
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Matthew Grant phone numbers
About Matthew Grant
Matthew Grant is a Chief IT Officer | ITIL Certified, Process Improvement. Colleagues describe him as "Not only did I have the pleasure of working with Matt Grant during his tenure as the Service Delivery Manager, Deputy CIO and finally CIO at AZ DCS, but it was Matt that was directly responsible for bringing me aboard just over 7 years ago. Matt is a no-nonsense, strong leader who consistently demonstrated strategic thinking and led by example. Matt is also a very approachable, team oriented and empowering leader as well. He has a thorough understanding of technology's role in driving success at Arizona's Department of Child Safety. Throughout his evolving leadership roles, his attention to customer needs and partnership approach to improving systems and processes never waivered. His leadership and personal effort significantly enhanced the organization's efficiency and improved both DCS IT and the CHP Business process quality and results. Matt's infectious personality and collaborative style made him a valuable asset to the organization and to the State. I would highly recommend Matt for any leadership role in the next chapter he chooses to embark on.", "I had the pleasure of working with Matt Grant during his tenure as the Service Delivery Manager, Deputy CIO and finally CIO at AZ DCS. Matt is a strong leader who consistently demonstrated strategic thinking and had a deep understanding of technology's role in driving organizational success at AZ DCS. His partner approach and dedication to improving systems and processes significantly enhanced the organizations efficiency as they were the first organization in the state to be 100% in the cloud. Matt's ability to lead and inspire his team was commendable, and his collaborative spirit made him a valuable asset to the organization and the State. I highly recommend Matt for any leadership role in technology and beyond.", and "I worked very closely with Matt over the course of 6+ years on a number of different projects. Matt is a true professional and an expert in his field. I valued Matt's willingness to partner and work together so that everyone would be successful. Matt's technical foundation along with his strong leadership skills is why I strongly recommend Matt."
Matthew Grant's Current Company Details
Chief IT Officer | ITIL Certified, Process Improvement
Matthew Grant Work Experience Details
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Chief It Operations OfficerArizona Department Of Child Safety Dec 2023 - Apr 2024• Led the development and execution of the organization's IT strategy, aligning technology initiatives with business objectives and driving digital transformation.• Oversaw all aspects of IT infrastructure and operations, including network management, system administration, help desk support, and data center operations.• Implemented ITIL best practices to optimize service delivery, improve efficiency, and enhance customer satisfaction.• Managed vendor relationships and negotiated contracts to ensure cost-effective IT solutions and services.• Developed and implemented IT security policies, procedures, and controls aligned with NIST 800-53 rev5 standards to safeguard company assets and mitigate cybersecurity risks.• Led technical team in implementing disaster recovery and business continuity plans to minimize downtime and maintain uninterrupted business operations. -
Chief It Operations Officer, Deputy CioArizona Department Of Child Safety May 2020 - Dec 2023• Directed a team of IT professionals responsible for managing the organization's IT infrastructure, including desktop, laptops, tablets, cell phones, servers, networks, and data centers.• Implemented ITIL-based service management processes to streamline IT operations, improve service quality, and enhance user experience.• Led the migration to cloud-based infrastructure to improve scalability, flexibility, and cost-effectiveness.• Developed and executed IT governance frameworks to ensure compliance with regulatory requirements and industry standards.• Spearheaded IT projects to enhance business efficiency, productivity, and competitiveness.• Provided strategic guidance and technical expertise to senior leadership on IT-related matters.
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Service Delivery ManagerArizona Department Of Child Safety Jan 2018 - May 2020• Managed the delivery of IT services to clients, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.• Established and maintained strong relationships with clients, serving as the primary point of contact for all service-related matters.• Led a team of IT professionals, providing coaching, mentoring, and performance feedback to drive continuous improvement.• Oversaw service desk operations, incident management, problem management, and change management processes.• Implemented ITIL best practices to optimize service delivery processes and enhance operational efficiency.• Collaborated with internal teams and external vendors to resolve service issues and escalations in a timely manner.• Conducted regular service reviews with clients to review performance, address concerns, and identify opportunities for improvement.
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It Operations ManagerArizona Department Of Child Safety Nov 2015 - Jan 2018• Led a team of IT professionals responsible for managing the organization's IT infrastructure, including networking, server operations, and enterprise applications.• Developed and implemented strategic plans to optimize IT operations, improve system performance, and enhance service delivery capabilities.• Oversaw the deployment and maintenance of enterprise-wide IT systems, ensuring reliability, scalability, and security.• Managed vendor relationships and negotiated contracts for IT services and solutions, ensuring cost-effectiveness and alignment with business objectives.• Implemented ITIL best practices to streamline processes, improve efficiency, and mitigate risks.• Led the planning and execution of IT projects, including system upgrades, migrations, and implementations, ensuring on-time delivery and within budget.• Collaborated with cross-functional teams to identify business requirements, assess technical feasibility, and recommend IT solutions to support organizational goals.• Provided leadership and mentorship to IT staff, fostering a culture of innovation, collaboration, and continuous learning.
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Enterprise Software Services ManagerArizona Department Of Economic Security Jun 2014 - Nov 2015Phoenix, Arizona, Us• Led a team of IT professionals responsible for the implementation and support of enterprise software solutions, including Citrix, Active Directory, System Center, and McAfee ePO administration.• Developed and executed strategic plans to align software services with organizational goals, drive process improvements, and enhance customer satisfaction.• Managed the full software development lifecycle, from requirements gathering and analysis to design, development, testing, and deployment.• Oversaw the implementation of ITIL best practices to optimize service delivery processes, improve efficiency, and mitigate risks.• Collaborated with cross-functional teams to define project scope, objectives, and deliverables, and ensure successful project execution.• Provided leadership and mentorship to software engineers, architects, and support staff, fostering a culture of collaboration, innovation, and continuous improvement.• Established and maintained strong relationships with software vendors and third-party service providers, negotiating contracts and service level agreements to ensure cost-effectiveness and quality.• Prepared and presented reports to senior management on software services performance, key metrics, and project status updates. -
Enterprise Cots SupervisorArizona Department Of Economic Security Nov 2013 - Jun 2014Phoenix, Arizona, Us• Managed multiple enterprise projects, including the upgrade/redesign of Citrix, re-implementation of McAfee ePO Administration, and deployment of System Center for server patching and desktop imaging.• Collaborated with stakeholders to define project requirements, develop project plans, and allocate resources to ensure successful project delivery.• Provided second and third-level support for enterprise software applications, troubleshooting issues, and implementing solutions to meet business needs.• Conducted regular performance evaluations, provided feedback, and identified training needs to develop the skills and capabilities of software services staff.• Ensured compliance with Agency and state-wide policies, procedures, and regulatory requirements related to software services and IT security.
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Enterprise Onbase SupervisorArizona Department Of Economic Security Jul 2013 - Nov 2013Phoenix, Arizona, Us• Led a team of OnBase specialists responsible for the development, deployment, and support of OnBase document management solutions.• Managed all aspects of OnBase system administration, including system configuration, user access control, and database administration.• Designed and implemented OnBase workflows to automate document-centric business processes and improve operational efficiency.• Provided technical support and troubleshooting for OnBase applications, resolving issues and ensuring system availability and reliability.• Collaborated with cross-functional teams to gather requirements, design solutions, and implement OnBase integrations with other enterprise systems.• Conducted training sessions and workshops for end-users to promote OnBase adoption and facilitate knowledge transfer.• Acted as the primary liaison between the organization and the OnBase software vendor, coordinating software updates, patches, and enhancements.• Maintained awareness of industry best practices and emerging trends in document management and workflow automation.
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Enterprise Content Management AdministratorArizona Department Of Transportation Sep 2012 - Jul 2013Phoenix, Az, Us• Administered the OnBase document management system, including user management, permissions management, and system configuration.• Developed and implemented OnBase workflows to streamline document processing and improve business productivity.• Provided technical support and assistance to end-users, troubleshooting issues and resolving system-related issues.• Collaborated with internal stakeholders to gather requirements, define project scope, and implement OnBase solutions that meet business needs.• Conducted regular system audits to ensure compliance with organizational policies and procedures.• Participated in software upgrades and system enhancements, testing new features and functionality to ensure smooth deployment. -
Network ManagerArizona Department Of Economic Security Sep 2011 - Sep 2012Phoenix, Arizona, Us• Led and managed LAN and Security Staff, overseeing all aspects of team performance, including evaluation, training, and scheduling. Ensured accurate completion of time sheets and adherence to Division of Employee Services and Support (DESS) policies and procedures.• Demonstrated expertise in managerial practices, personnel management, and negotiation techniques, fostering a collaborative and productive work environment. Facilitated workgroups and project development to drive short and long-term automation improvements.• Led comprehensive security audits in accordance with departmental policies and procedures, identifying and addressing vulnerabilities to safeguard organizational assets and data integrity.• Orchestrated the planning and development of project work plans, utilizing logical thinking and problem-solving skills to navigate complex challenges and diverse stakeholder needs.• Streamlined processes for gaining access to Division of Employee Services and Support (DESS) applications and networks for internal and external users, ensuring compliance with organizational mission, goals, and security requirements.• Provided training and support to external users on DES security protocols, effectively communicating technical information in simple terms to both technical and non-technical audiences.• Delivered specialized training sessions to Foster Home Licensing Agencies on security requirements for the new Division of Employee Services and Support (DESS) Quick Connect application, enhancing user understanding and compliance.
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Security AnalystArizona Department Of Economic Security Mar 2006 - Sep 2011Phoenix, Arizona, Us• Formulated and executed comprehensive security processes and procedures, leveraging in-depth knowledge of DES programs and security administration. Developed and implemented strategic security initiatives, meticulously monitoring their implementation and ensuring successful project completion within established timelines.• Fostered collaboration with external organizations on statewide IT initiatives, demonstrating proficiency in assessing and leveraging computer hardware, software systems, and network capabilities. Provided valuable insights into system analysis, design, and protocols to support collaborative efforts.• Led security-awareness training programs for management and employees, employing effective communication skills to convey technical information in a clear and understandable manner. Ensured compliance with training requirements and facilitated skill development through engaging and informative sessions.
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Information Technology ManagerArizona Department Of Economic Security Mar 2006 - Sep 2011Phoenix, Arizona, Us• Directed division-wide initiatives to assess and appraise critical systems, drawing upon expertise in system analysis, design, and communication protocols. Employed advanced fault analysis techniques to ensure the integrity and functionality of IT infrastructure.• Led the establishment and oversight of a comprehensive division-wide information technology administration for the Division of Employee Services and Support (DESS), leveraging deep insights into program requirements and business needs across diverse divisions.• Directed all aspects of project development, encompassing the assessment of computer hardware and software systems, as well as network operating systems and capabilities. Applied analytical expertise to interpret data and reports, informing strategic decision-making for system structure and technology processing systems.• Demonstrated proficiency in assessing and optimizing system performance, proactively addressing issues such as crashes, delays, and errors to enhance operational efficiency. Conducted rigorous system tests and developed meticulous work plans to ensure seamless implementation and adherence to established schedules and priorities.• Excelled in both independent and collaborative settings, fostering effective teamwork and communication to navigate complex environments and integrate emerging technologies.• Collaborated with divisions to develop IT systems that enhance programmatic applications and support staff and clients effectively. Contributed to logical hierarchical and relational database design, driving system modifications and enhancements.• Cultivated strong interpersonal and time management skills, coupled with a robust problem-solving insight, to drive continuous improvement and resolve operational challenges.• Communicated with clarity and precision through both written and oral channels, facilitating seamless collaboration and alignment across all levels of the organization.
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Information Technology ManagerArizona Department Of Economic Security Apr 1998 - Jan 2006Phoenix, Arizona, Us• Direct the daily operations of Arizona Industries for the Blind, overseeing staff activities, and providing hands-on operational guidance. Demonstrate expertise in operational enhancement and staff training, evaluating performance, and managing leave and training requests with precision.• Leverage comprehensive knowledge of managerial and personnel practices to foster a collaborative and productive work environment. Employ effective negotiation techniques, monitoring strategies, and quality control methodologies to drive continuous improvement.• Lead and facilitate workgroups, cultivating a culture of innovation and excellence. Drive project development initiatives, utilizing exceptional interpersonal skills and adept time management to ensure project success.• Provide round-the-clock technical support across nine different facilities statewide. Demonstrate proficiency in hardware, software, and network systems, employing troubleshooting expertise to resolve system issues promptly and efficiently.• Serve as the project leader for the implementation of the corporate Financial Management Information System (FMIS), showcasing strategic planning and execution capabilities.• Configure and maintain corporate computer systems, including those requiring Adaptive Technologies (AT), ensuring optimal functionality and accessibility for all users.
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Quality Assurance EngineerFirst Data Corporation Apr 1995 - Apr 1998Brookfield, Wisc., Us• Played a key role in testing and implementing all releases of a cutting-edge product developed for credit card fraud analysis in the banking industry, ensuring high quality and reliability.• Assisted with developing and documented a comprehensive Quality Assurance Program, establishing robust standards and procedures for product evaluation and testing.• Conducted advanced testing and analysis methodologies to ensure product integrity and performance.• Collaborated closely with cross-functional teams to optimize system functionality and enhance user experience. -
Quality Assurance ManagerSpeedfam Ipec International Services Llc Apr 1992 - Apr 1995• Led a team of 34 professionals across four corporate facilities and three shifts, ensuring seamless operations and consistent quality standards.• Led the recruitment, training, performance improvement and disciplinary processes for all departmental employees, fostering a high-performing and motivated team environment.• Acted as the primary point of contact for clients such as Intel Ireland, Intel Israel, Motorola, and NEC Japan, addressing their needs and ensuring satisfaction with product quality and performance.• Developed and maintained a supplier quality program, driving continuous improvement initiatives and ensuring adherence to organizations quality standards. -
Quality Assurance Lead InspectorMotorola Inc. Apr 1982 - Apr 1992Chicago, Illinois, Us• Supervised and mentored a team of 12 inspectors, ensuring adherence to quality standards and procedures.• Conducted internal audits as an ISO 9000 Auditor, meticulously evaluating processes and procedures to uphold compliance with international quality management standards.• Held a Top-Secret Security Clearance, demonstrating a high level of trustworthiness and integrity in handling sensitive information and projects.
Matthew Grant Skills
System Administration
Security
Program Management
Software Documentation
Information Technology
Enterprise Software
Enterprise Content Management
Sharepoint
It Management
Process Improvement
Troubleshooting
Disaster Recovery
Quality Assurance
Integration
Microsoft Sql Server
Onbase
Visio
Sdlc
Databases
Windows Server
Data Center
Management
Government
Itil
Vendor Management
It Operations
Servers
Technical Support
Active Directory
It Strategy
Vmware
Leadership
Business Process Improvement
Systems Analysis
Iis
Requirements Analysis
Business Analysis
Network Administration
Operating Systems
Network Security
Pmp
Microsoft Exchange
Virtualization
Requirements Gathering
Help Desk Support
Windows Xp
Software Development Life Cycle
Frequently Asked Questions about Matthew Grant
What is Matthew Grant's role at the current company?
Matthew Grant's current role is Chief IT Officer | ITIL Certified, Process Improvement.
What is Matthew Grant's email address?
Matthew Grant's email address is mg****@****cox.net
What is Matthew Grant's direct phone number?
Matthew Grant's direct phone number is +160254*****
What are some of Matthew Grant's interests?
Matthew Grant has interest in Social Services, Children, Politics, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Matthew Grant known for?
Matthew Grant has skills like System Administration, Security, Program Management, Software Documentation, Information Technology, Enterprise Software, Enterprise Content Management, Sharepoint, It Management, Process Improvement, Troubleshooting, Disaster Recovery.
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