Matthew Grimes Email & Phone Number

Escondido, Ca, Us

• Successfully launched and operated a mobile eatery, achieving a steady flow of 130+ daily patrons through targeted market positioning.• Managed a $700K P&L portfolio, ensuring profitability by controlling costs, running promotions, and optimizing inventory management.• Developed strategic vendor partnerships, securing quality supplies to maintain service consistency and meet health standards.• Boosted customer satisfaction with a focus on stringent hygiene and quality control, resulting in strong repeat patronage.• Enhanced operational efficiency, balancing quality and speed to deliver an exceptional dining experience.• Built brand loyalty through creative marketing initiatives, establishing Jersey’s Burgers as a favorite among locals.• Increased service speed and quality by refining food production processes, meeting high-volume demands effectively.• Handled budgeting and financial planning, aligning resources with business objectives for consistent profitability.• Trained and managed a dedicated team, promoting a customer-oriented culture that strengthened brand reputation.• Adapted menu offerings to meet customer preferences, driving increased sales and customer engagement.

Memphis, Tennessee, Us

• Led integration of Crown Worldwide and The Armstrong Company across 38 locations, supervising 60+ employees in operations, sales, and logistics to achieve cohesive, efficient service.• Crafted and implemented training programs for sales teams in household and Office & Industrial (O&I) sectors, boosting productivity by 15%.• Increased revenue by 28%, adding $2.1M through targeted sales initiatives and expanding service offerings in key segments.• Oversaw budget and profit and loss (P&L) management, aligning financials with strategic goals to optimize resource allocation and drive profitability.• Drove continuous improvement processes to enhance operational efficiency and customer service, securing cost reductions across multiple departments.• Enhanced client relationships through customer-centric strategies that promoted retention and satisfaction in a highly competitive market.• Designed a collaborative, performance-oriented work culture, empowering team members to reach service excellence targets.• Utilized strategic problem-solving to mitigate risks, adapting operations to dynamic business needs while ensuring seamless service delivery.• Played a key role in scaling the company’s logistics capabilities, incorporating state-of-the-art processes to optimize fleet management.• Delivered consistent results by setting and monitoring high standards in productivity, quality, and customer service metrics.

Elk Grove Village, Illinois, Us

• Reversed a 16-year loss history through a comprehensive turnaround strategy, boosting revenue by 417% to reach $6.2 million annually.• Established California’s first dedicated sales and customer service team, securing national clients and driving sustainable revenue streams.• Increased fleet efficiency by expanding to 18 vehicles without corporate investment, significantly elevating service capacity.• Enhanced quality scores from 2.3 to 4.67 by launching focused training programs and cultivating a safety-first culture.• Achieved improved contract retention rates through effective client relationship management and consistent service excellence.• Optimized dispatch and warehousing operations, leading to notable increases in team productivity and service levels.• Garnered three consecutive awards for quality and operational excellence, reinforcing the company’s industry leadership.• Implemented cost control measures to align resources with business objectives, consistently meeting and surpassing financial targets.• Developed high-impact recruitment and retention programs to attract skilled talent, resulting in a cohesive, high-performing team.• Exceeded key performance metrics by integrating best practices in logistics, safety, and customer service.

Midland City, Al, Us

• Orchestrated major operational enhancements, raising efficiency by 20% and surpassing profitability targets within a year.• Managed a robust 300-person team, 28-vehicle fleet, and a 125,000 sq. ft. warehouse, delivering top-tier service for military contracts.• Increased workforce performance by 15% and reduced incidents by 10% through tailored training and rigorous safety protocols.• Cut transportation expenses by 12% through strategic route planning and improved vehicle maintenance, optimizing overall cost control.• Developed processes to maximize fleet utilization, ensuring resources were fully leveraged for seamless logistics operations.• Achieved high customer satisfaction ratings by upholding strict quality standards, which contributed to strong client loyalty.• Strengthened safety compliance, reducing operational risks and enhancing regulatory adherence across all fleet activities.• Created frameworks to support large-scale logistics, coordinating projects with precision and accountability.• Led a culture of operational accountability and continuous improvement, driving employee engagement and performance.• Streamlined processes to reduce operational redundancies, enhancing overall productivity across departments.

• Established and led a high-performing mobile eatery, generating significant brand visibility and handling 130+ daily customer interactions at peak times, contributing to consistent foot traffic and robust customer loyalty.• Achieved $700K in annual revenue through strategic promotions, cost management, and efficient inventory planning, ensuring sustained profitability and growth.• Built and maintained strategic vendor partnerships, securing high-quality ingredients and supplies at competitive prices, contributing to smooth operations and a reliable supply chain.• Enforced strict hygiene and safety protocols to maintain top-tier health and safety standards, resulting in positive customer feedback and repeat business.• Designed and executed targeted marketing initiatives to promote brand awareness, establishing Jersey’s Burgers as a popular local dining choice.• Optimized menu offerings based on customer preferences and seasonal demand, increasing sales and enhancing customer satisfaction.• Created efficient workflows to balance service speed and quality, achieving high productivity while maintaining exceptional food standards.• Personally managed budgeting and P&L, aligning financial operations with growth targets and consistently meeting profitability goals.• Recruited, trained, and supervised a dedicated team, instilling a customer-focused culture that strengthened brand reputation and service quality.• Leveraged customer feedback to refine service offerings and implement quality improvements, driving brand loyalty and operational excellence.

• Business Growth: Transformed a small logistics operation into a $12 million enterprise, serving high-profile clients like General Electric and Bose Electronics.• Asset Management: Oversaw $4.5 million in equipment and assets across two warehouses, optimizing resource utilization to enhance operational efficiency.• Team Leadership: Led a team of over 125 employees, fostering a culture of safety and continuous improvement that improved service delivery.• Contract Acquisition: Secured contracts totaling $20 million for transporting advanced equipment, building strong relationships with healthcare systems and tech companies.• Government Partnerships: Expanded the Department of Defense business to 27 agreements, qualifying for logistics services to the U.S. military.• Industry Recognition: Earned two awards from the American Movers and Storage Association for excellence in service quality.• Operational Efficiency: Implemented process improvements that streamlined operations and reduced costs, boosting profitability.• Financial Oversight: Conducted financial analyses to guide strategic decisions, ensuring competitive positioning in the market.• Client Relations: Developed long-term partnerships through exceptional service, leading to repeat business and revenue growth.• Successful Sale: Facilitated a profitable sale of the business in 2010, demonstrating strong negotiation and market insight.

Certificate, Organizational Leadership

Certificate, Professional Development/Leadership

Certificate, Becoming A Leader/Creating A Winning Strategy

Cerification, Theory Of Mind-Set