Matthew Grindle Email & Phone Number

Smithton, Pa, Us

Smithton, Pa, Us

Smithton, Pa, Us

- Set and execute sales performance goals to increase profitability for local and regional sales, promotions, and campaigns.- Planning and directing the hiring and training of new Sales Representatives, Customer Service Agents, and Stock Handers- Develops and executes the store plan to deliver sales goals, operational, visual, and financial store performance.- Maintain orderly, presentable appearance of the store. - Oversee store-based customer service and warehouse departments- Handling and resolving customer complaints regarding a product or service.- Tracking and analyzing sales statistics based on key quantitative metrics.

Minneapolis, Minnesota, Us

- Ensure a world-class customer experience. Utilize a proven sales process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products that will deliver “the best sleep of their life.” - Build relationships with customers and team. Proactively and effectively communicate product features and benefits, as well as promotional information and store procedures. Provide timely, relevant customer follow-up and employee coaching.- Lead store operations, recruiting, management, training, and sales functions, ensuring productivity, compliance with company policies and team effectiveness. - Leverage company programs and tools to generate local market awareness and drive store traffic. Demonstrate a tenacious drive for results. Hold self and team accountable for becoming trusted, successful “Sleep Experts” and consistently exceeding sales goals.- Was manager on record for two stores.

- Plan, Organize, Staff, Direct, and Control the Hotel and Operate the hotel in the absence of the General Manager- Carry out all policies and prepare reports as needed by the General Manager- Responsible for conducting management performance evaluations and ensure the appropriate training is provided to maximize service, production, and efficiency- Participate in and administer training and standards- Ensure that a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met- Provide mentoring and guidance to staff and appraises the performance of all positions directly reporting- Manage/Monitor Reservations Systems to maintain consistency with property level inventory strategies and review reports generated by Night Audit on a regular basis- Adheres to all franchise and company procedures and regulations as well as standard operating procedures- Maintains accurate records including AR Aging reports, Direct billing etc-Monitor the Guest feedback on Tripadvisor, OTA's etc. and hotel’s Guestvoice surveys

- Management of sales activities and events with the annual sales and marketing plan- Proactively creating and converting revenue opportunities for the Springhill Suites from qualified key accounts by planning and executing sales activities based on strategies and financial targets - Generate revenue, establish new accounts, book repeat business while keeping quality consistently high- Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth - Assist the General Manager with the Sales and Marketing portion of the Annual Marketing Plan and Quarterly Ownership Review presentations - Knowledgeable about each hotel’s top accounts. Accompanies sellers on outside sales appointments and “shadows” sellers during telephone prospecting and solicitation calls as needed.- Mimicking the duties of a Director of Sales.

New York, Ny, Us

- Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience- Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascades and trains information to the broader team- Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers- Support an environment of teamwork, trust and collaboration with peers, customers and supervisors - Stay current with market competition, industry, fashion trends and customer shopping behaviors- Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff- Demonstrate strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)- Manage daily operational tasks according to Coach standards including selling and service- Work with Store Manager to flex store business strategies and selling techniques to contribute to overall store and financial results- Serve as a leader within the building when the store manager is out of the business

New York, Ny, Us

- Hold store keys and performs some daily manager responsibilities - Maintains store, cash wrap, fitting room and visual merchandising to Coach standards- Adheres to all retail policies and procedures including POS and CRM procedures- Participates in the preparation and taking of store inventory- Demonstrates a high level of ownership in product presentation- Keeps management informed regarding stock condition and needs- Practices loss prevention procedures detailed in the employee guide and procedures manual- Understands and effectively uses all applicable retail systems

New York, Ny, Us

- Meet customer order demands and inventory accuracy- Sales- Returns and exchanges- Order processing- Ensuring Customer Satisfaction.

Pittsburgh, Pa, Us

- Support new employee onboarding, providing guidance and assistance through the first day of employment, and through participation in orientation.- Utilize PeopleSoft, EPI Suite, and IMS as appropriate to gather information and investigate issues. - Analyze and prepare business reports for employee identification requirements, and ensure all employee information is recorded accurately and reconciled to HR systems.- Assist in the planning, execution, and production of identification badges for large volume projects.- Maintain confidentiality at all times, be flexible, be efficient, take initiative, work independently in the execution of designated duties and responsibilities, and effectively handle problems and/or conflicts as necessary.- Modify and create ID badges in small and large quantities.- Verify employee I-9 confidentiality forms using a government certified program (E-Verify).

Pittsburgh, Pennsylvania, Us

- Process all types of enrollment and disenrollment transactions in accordance with company policies and procedures in a timely manner while meeting production and quality goals.- Ability to make eligibility determinations based on CMS (Part A/Part B Eligibility), DPW (Medical Assistance Eligibility), and/or PID requirements, in accordance with the application election period guidelines. Ability to accurately identify appropriate election period based upon analysis of beneficiary/member history and regulatory guidance.- Ability to analyze information to make appropriate decisions regarding enrollment/disenrollment, complying with applicable regulations and governance.- Comprehension and application of eligibility regulations to process enrollment transactions and generation of corresponding letters to members. Must keep up to date with new regulations and guidance.

- Employed through external hiring agency- Prepare and send out bills, invoices and bank deposits- Verify discrepancies by and resolve clients’ billing issues- Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data

- Ensure package meets the next warehouse undamaged.- Handlers load and unload sorted packages in a fast-paced environment

Menomonee Falls, Wisconsin, Us

- Sales- Returns and exchanges- Order processing- Ensuring Customer Satisfaction.

Bristol, Ct, Us

- Promptly and efficiently handle numerous customer inquiries.- Multi-task a variety of responsibilities.- Answering warranty, exchange, and replace questions.- Validating Warranty Items within a timely manner.- Some supervisorial permissions (30-75 employees)- Top 3rd Representative in the Final Quarter of 2012

- Work outside the office to accrue new clients.- Initiate customer contacts to generate new business. (Businesses or Consumers)- Communicate important customer relationship issues to the General Manager.- Operate Independently of Office.

- Maintains office services by organizing office operations and procedures- Preparing payroll - Designing filing systems- Reviewing and approving supply requisitions- Assigning and monitoring clerical functions.

Columbus, Oh, Us

- Sales- Cashier management in areas of purchasing, returns and exchanges- Order processing- Inventory control- Customer sizing- Merchandise Displays- Ensuring Customer Satisfaction.

- Take meal orders- Serve - Clean-up - Food Quality Assurance- Ensuring patron satisfaction- Ensuring Customer Satisfaction

New Albany, Ohio, Us

- Sales- Cashier management in areas of purchasing, returns and exchanges- Order processing- Inventory control- Customer sizing- Merchandise Displays- New Employee Training- Ensuring Customer Satisfaction