As the AV Tech Support/Engineer here are some key areas. Installation: Helping with the setup and installation of AV equipment, ensuring it's properly connected and configured.Troubleshooting, diagnosing, and resolving technical issues with AV equipment, which could involve software or hardware problems. Maintenance, performing routine maintenance tasks to ensure the proper functioning and longevity of AV systems. Providing training and guidance to users on how to operate AV equipment effectively. Assisting with upgrading or updating software and firmware to ensure compatibility and improve performance.Customer support/Executive support: Responding to inquiries and requests for assistance from users experiencing problems with AV equipment. Responding to Executive meetings for the kick-off as well as standby support in the meetings.Documentation: Maintaining documentation on AV systems, including manuals, troubleshooting guides, and user instructions. Training the new techs and going over the training rubric for AV. These are the AV Hardware equipment that is used on all floors that are United in Willis Tower:Crestron, Logitech, and Poly systems for Meeting/Conference roomsAirMedia configuration for Wireless Screen sharing for Meeting rooms AppSpace Configuration and Brightsign Configuration included setting Digital Signage for International areas of any Airport that is requesting new setups.Support for large events for United including the Willis Tower spaces. Support and ran meetings for dry runs as well as walkthroughs for future setups. Delegate the United AV support tech email to answer any questions about the conference room spaces and the available equipment. An achievement of mine at United was creating satisfaction for everyone there!

Technical aptitude and general experience resolving issues with Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, and other infrastructure requirements that have been installed in new clients as well. Excelled in customer service answering phones, and emails and interacting with clients throughout the workday. Having set dates and planning outlook calendar with clients with set appointments. Consistently exceeded customer expectations as well being a team player for my team as well as others. Going onsite to the build location to set up clients’ new devices or new users. Keep track of shipping and receiving for all clients. Taking the initiative to train others & set schedules for any 3rd party repair service.I have also been Employee of the month after 3 months of being there and showing my hard work. I was in charge of Charter Schools that were clients. I was in charge of 6 locations around the Chicago area, there was a massive project for all students for the charter schools to update to new Chromebooks.The project was done on time and it was I and only one other colleague that procured & configured these for all the students.

My grandmother was in Hospice, took care of her until she passed. I took a break and did a small mom/pop shop hardware job that part-time so I could spend time and care for her

Extensive experience with desktop and laptop systems repairs. Efficiently resolved issues related to CPUs, motherboards, and drivers. Carried out all diagnosing and troubleshooting hardware issues, and perform repairs with the utmost concern for customer privacy. My responsibilities also provided on-site computer installations/disassembly to diagnose selected repairs and further examining of hardware. Projects include going on-site and running assessments. This includes MDF, and IDF installs Access points as well. When being remote due to COVID, worked in data entry as well as troubleshooting &transferring data.

Extensive experience directly related to success in technology wireless repairs and sales. Front desk duties included comprehensive experience with clients, which consisted of diagnosing, registration, work orders, and estimated repair times. This is all assessed and shared with clients at Front Desk. Client confidentiality policy is enforced as devices go into the intake. Exceptional customer service is given to clients providing them with hourly/daily updates on their devices. Devices are repaired as efficiently as possible. Upon checkout, device repair is explained to our clients and accessory sales are highlighted that benefit and/or enhance their devices to perform better.