• Managed and grew a self-storage real estate portfolio valued over $650MM, encompassing 198 assets across 19 states.• Spearheaded NOI and revenue growth initiatives, resulting in a 48% NOI increase and a 43% revenue uplift from 2020 to 2023.• Developed data science-based revenue management strategies and processes to improve automation, efficiency, and performance at scale resulting in reduction of team members required to complete weekly workload while the number of assets under management increased. This resulted in increases to in-place tenant rates by an average of 13% each year from 2019-2023.• Improved sales conversion rate from 29% to 50% through strategic improvements to the sales process in both the call center and online move in flow.• Implemented budgetary controls and project prioritization models to maintain expense growth and ensure we maximized our return on spend.• Developed and applied comprehensive business planning and strategies, improving operational efficiency, and executing revenue, marketing, and sales strategies across the full portfolio of assets.• Conducted operational due diligence and directed operational integration of new asset acquisitions.• Prepared and presented monthly P&L and KPI reporting and commentary to the executive team and third-party owners.

• Directed and managed the performance of a portfolio of 73 self-storage assets by leading a team of 13 and setting strategic direction and focus on execution, focusing on site performance, revenue, and expense management.• Developed annual asset level and CapEx budgets for all 73 assets and assisted with underwriting new assets for the North region portfolio.• Created strategic business plans and initiatives on an individual asset level to improve performance of each asset for revenue, expense management, and NOI resulting in NOI growth of 14%.

• Managed 33 assets, directing strategy for on-site operations, revenue enhancement, and expense management.• Facilitated 4 transactions comprising 43 assets which shifted this group to third-party management, focusing on efficiency and effectiveness.• Transitioned to a data science-based revenue management model to allow for more scalable processes including reducing weekly time spend on revenue management from 40 hours to 10 hours.• Created annual asset level budgets and CapEx plans for 75 properties.

• Led the conversion of 100+ newly acquired assets to the Red Dot Storage brand, managing over 750+ projects with an $8M+ spend.• Completed rental center refurbishment across 80 locations within 3 months, demonstrating significant project management and execution capabilities.• Proposed and executed an LED lighting conversion project across 109 assets, achieving 27% savings on total electric costs and a payback period of approximately 2.5 years through rebate programs.• Led CapEx budgeting and analysis for underwriting, including the creation of a project expense database to improve accuracy and efficiency for budgeting across 200+ project types. • Reduced asset conversion time from over 12 months to an average of 6 months.

• Project Management of 20-25 simultaneous hotel renovation projects, each with different stakeholders, schedules, and priority.• Developed and maintained new and existing relationships with vendors on behalf of the entire company including expanding vendor base through discovering, qualifying, and setting up new carriers.• Identified needs and then developed and implemented new processes including a process to streamline vendor on-boarding that increased the number by of vendors added by over 500% compared to the year prior.• Negotiated master pricing agreements and contracts with vendors.• Completed data analysis of logistical shipment information monthly utilizing Microsoft Excel and presenting this information to the executive team to help identify inefficiencies and areas for improvement.

• Provide support to Project Managers, including working to solve time critical issues as well as strong customer service to all involved parties on over 100 concurrent projects while learning project management basics• Develop lasting successful relationships with vendors, freight carriers, warehouses, and clients to create a streamlined, efficient transfer of goods across the globe. • Management of 30-50 shipments daily to ensure on time and safe delivery of freight.• Route domestic and international shipments ranging from small parcel up to full truckload within budget and time parameters

• Administer billing and other office management practices including renegotiating merchant processing which reduced costs by 30%. • Review and manage relevant case information including financial statements and personal information in complex spreadsheets with Microsoft Office programs for over 20+ cases• Created and managed an electronic file management system for over 400 closed cases.

• Developed strong and lasting client relationships with excellent client rapport. • Managed a caseload of 12 clients by developing a case plan designed specifically for each individual client based on his or her strengths, weaknesses, and needs to ensure that they complete the terms and conditions of their probation.• Defused surprising, sometimes volatile situations that arose with clients in a swift and decisive manner.

• Conducted 1 hour face-to-face Intake interviews with new clients to probation• Assessed each clients risk level and determine which type of probation will be most beneficial to them.• Completed detailed reports containing both the interview information and clients background history and information and enter into the Eclipse/ICON System.

• Provided excellent customer service during 100-200 sales and return transactions per day• Assisted customers with ordering, changing, returning, and resolving issues with special orders. • Managed hundreds of open and closed quotes and orders by following up with; and closing sales.

• Increased sales rank of our location to top 5 in the program out of over 50 teams with sales of Geek Squad Protection Plans, Tech Support, and In-Home Services ranging between $10 to over $250. • Helped guests create and select the right electronics solutions for their individual desires and needs