Serving property owners, general public, and agents in a professional and courteous manner by providing assistance and information both verbally and in writing regarding all aspects of the Texas property tax system.

Meet with representatives from appraisal district. Negotiate lowering the property’s assessed value. Conduct formal and informal hearings at appraisal district. Travel to surrounding counties for hearings. Help file business personal property renditions. Sign up new clients, and answer questions relating to property tax manners.

Take full applications via Encompass, acquire DU/LP/AUS approval, determine the best loan solution, collect customer documentation, acquire customer disclosures, and manage customer database through proprietary lead management system.

Performed basic appraisal work on assigned residential properties to include inspection and data collection. Continued training in the application of appropriate valuation procedures and techniques in order to exercise broad discretion regarding appraised values. Represented the district in the informal and formal protest hearing process.

Prepared consumer loans for review by credit analyst. Obtained state specific DMV documents to secure collateral. Prepared loans for funding by deterring loan terms, payment method, and payment amount with members. Ensured all loan conditions are met prior to funding loans. Discussed with members regarding loan decisions, including declined loans and counteroffers while explaining decision in detail. Reviewed consumer loan application packets for completeness. Confirmed loan request is within policy guidelines. Notified member of loan decision and conditions to be met prior to funding. If loan was declined, explained process to order credit report. Ensured member receives funds in a timely manner, by Federal Express or US Mail. Using APRO processed information on car loans and boats. Multitasked by phone, fax, and email to interact with customers. Frequently called upon dealerships to obtain information on clients.