• Performing Assistant Manager duties• Providing customer assistance in person, over the phone, and via website, email and live chat functions• Maintaining extensive knowledge of products to assist customers• Training Customer Care Advisors to deliver effective customer support• Developing process guides to aid Customer Care team training• Assisting staff to coordinate resolution of customer concerns• Supporting eCommerce teams to deliver smooth online customer experience• Assisting with website testing and troubleshooting• Supporting Dispatch services by making courier bookings and organising replacement stock• Coordinating stock movement between stores, warehouses and other stakeholders• Liaising with Commercial Sales and PR teams to distribute stock for advertising and influencers• Providing occasional PR and social media support and product advice to customers• Undertaking secondment with IT team to assist with new EFTPOS terminal rollout to stores• Providing general advice and operational support to Head Office, IT, Admin, Buying and Store teams• Assisting Accounts and Asset Protection teams to handle chargebacks and fraud claims• Liaising with Regional Managers regarding process improvements• Unloading stock deliveries and pricing stock accurately• Occasional warehousing and stock picking• Completing general administration work to facilitate sales, customer service and operational processes• Visual merchandising of stock and housekeeping to maintain store presentation• Banking and cash transport

• Provided high level of service to customers in store• Maintained strong product knowledge to effectively address customer queries• Processed sales, including cash handling and EFTPOS processing• Performed general housekeeping and visual merchandising tasks to maintain store presentation• Unpacked stock deliveries and priced stock accurately• Contributed to a positive team culture, proactively offering support to colleagues where necessary• Identified opportunities for process improvement for repetitive tasks