Matthew Hammond Email and Phone Number

With over 18 years of experience in owning and operating multiple franchise businesses across retail and service sectors, I am a seasoned and versatile operations and franchise manager with a Master's degree in Business Administration from Swinburne University of Technology. I have a proven track record of delivering exceptional customer service, driving sales growth, optimizing inventory and finance, and leading and developing high-performing teams.Currently, I am a Student Experience Manager at the University of New England (AU), where I manage and enhance the student experience and engagement, collaborate with internal and external stakeholders, and develop and implement strategies and initiatives to support student success and retention. I leverage my skills in customer relationship management, communication, data analytics, and strategic planning to create and deliver innovative and effective solutions that meet the diverse needs and expectations of students. I am passionate about improving the quality and accessibility of education and empowering students to achieve their academic and personal goals.