Matthew Harbord Email & Phone Number

Aylsham, Gb

Norwich, England, United Kingdom

Norwich, England, United Kingdom

Norwich, England, United Kingdom

Suffolk

East Anglia & Home Counties

Overall responsibility for being the face of the company in Communities where Virgin Media are planning to expand their network, or have ongoing expansion projects.• Completing presentations to County, Town & Parish Councils to introduce Virgin Media into New Build areas to advise the councils of the expansion plans for the purpose of developing a positive relationship within the community and serving as a liaison between external and internal stakeholders • Hosting Community Information Events in New Build areas, giving the residents the option to see our plans and ask questions and raise concerns prior to the start of the build, outlining the benefits of ULTRAfast broadband in the communities .• Dealing with customer complaints and issues during the expansion works.• Building effective relationships with colleagues, councils and contract partners.• Working proactively with other internal and external departments to resolve customer issues around failed installations and order issues.• Obtaining Wayleaves from residents in the build areas to maximise the buildable properties, increasing the number of buildable premises by 10% through obtaining approval from councils and residents on private roads and shared drives.

East Anglia

East Anglia & Home Counties

Managed a team of 10 network surveyors to ensure surveys were completed and targets were met• Assisted in the delivery of 700,000 completed home surveys to agreed schedule.• Allocating surveys to a team of 10 surveyors across the East Anglia, Home Counties and Essex Areas.• Ensuring all work in allocated areas is completed to remove the need for revisits thus reducing travel costs. • Collating the results from the previous day’s surveys and completing daily spreadsheets to feed the results back to the business.• Liaising with other managers to ensure surveys are not duplicated.• When all work in local areas was completed liaising with surveyors to arrange travel/accommodation arrangements for nationwide travel.

East Anglia & Home Counties

• Surveying and planning for the installation of new fibre & copper connections into a variety of businesses, from the nearest Network point in the public highway to the customers termination point.• Taking detailed measurements and photographs of the works required.• Reviewing Asbestos registers for the properties to ensure there was no Asbestos or Asbestos containing materials along the proposed cabling routes. • Managed own workload to ensure survey results were returned on time and targets were met. • Surveying new build developments to ascertain the scope of works required to provide service, while highlighting any potential Wayleave issues that may be encountered.• Completing street surveys to decide what effect proposed road works will have on the Virgin Media network and advising the planning team if any of the equipment needs altering. • Advising the planning department of the civil & cabling requirements to complete the proposed works.• Compiling detailed planning packs to feed the information back to the planning department.

Norwich, United Kingdom

Managed a team of dedicated technicians, whilst resolving issues / problems for customers• Prioritised the workload and oversaw technicians daily work schedules• Conducting monthly team training sessions to advise the installers on the latest developments and H&S updates.• Liaised with Installation planners and worked very closely with different departments • Resolving customer queries and issues both over the phone and face to face.• Carrying out quality checks and audits on the engineers.• Dealing with customer complaints and resolving in a timely manner.• Completing site surveys and serviceability checks on residential properties

Norwich, United Kingdom

• The installation of Digital TV, Broadband Internet and Telephony services, using co-axial and CAT5 cabling, into residential properties.• Working at heights, off ladders, and using a range of hand tools.• Attending service calls to resolve any problems associated with the products.• Ensuring customer properties are kept clean and tidy during and after the installation process.

Aylsham, Norfolk

• Managing a busy Public House.• Supervising 6 members of staff.• Completing rotas to ensure correct staffing levels.• Ordering of stock and ensuring stock rotation. • Handling of cash and completing banking duties.• Increasing customer numbers and it turn increasing the weekly takings by 75%

Btec National Diploma, National Diploma Leisure Studies

Gcse'S, 5 X A-C Grades