Matt Hardy Email & Phone Number

London, Gb

New York, New York, Us

South Bank, England, Gb

London, Greater London, Gb

I managed a team of six account managers responsible for clients utilising Adaptavist's end-to-end Managed Services.I was responsible for driving revenue growth from existing clients, customer relations, analytical reporting and managing the profitability of the team.

New York, New York, Us

I led a team of 15 dynamic and talented individuals, responsible for customer relations and the delivery, retention and growth of all digital advertising revenue in the UK.I devised a strategy to generate revenue through world-class customer service and insights via data analysis.Under my guidance, the team produced continual quarterly revenue growth from December 2017 to February 2020. This equated to 37% of the UK quota through upsells, upweights and renewals in Q1 2020, up from a starting point of 4% in Q1 2018.Some of the responsibilities, projects and achievements during my management included:- Successfully generating over £20m per year in upsells during my tenure leading the team.- Successfully delivering over £100m in advertising revenue per year.- Inspiring a strategic shift in mindset for Account Managers; moving from an operational focus to a selling and revenue generation approach by focusing on customer service, data and insights.- Trusted partner to global brands such as Coca-Cola, Sky, Amazon and McDonald’s.- Leader and decision-maker in the merger between AOL and Yahoo!, responsible for operational integration of the customer order workflow including team structure, SLAs, process and strategy.- Seamless cross-team collaboration with departments across the globe.- Slashing the historical debt owed to Verizon UK by 86% in a period of just six months with minimal disruption to customer relations.- Focusing on team’s career development through coaching and mentoring, with a superb record of managing individuals who have advanced their careers within Verizon or beyond.- Regularly presenting the UK Sales and Account Management meetings.- Responsibility for the P&L of the team.- End-to-end management of the recruiting process, including the scaling of new levels and positions.- Member of the Neurodiversity ERG and a member of the Culture team.- Regular volunteer for Verizon’s charitable events such as The Great Build and Oath For Good.

New York, New York, Us

In my role as Head of Account Management for Oath, I managed up to seven Account Managers who managed campaigns for agencies across WPP and Omnicom.I was primarily responsible for the servicing, delivery, growth and protection of revenue on such accounts, including Coca Cola, McDonald's, PepsiCo, Apple, Dell, Mars, P&G, Shell etc. In an ever-changing landscape, I also played an integral part in the transition of AOL to Oath and took on various responsibilities as part of that merger.Some of my roles and achievements during this position were:- Servicing and delivery of all digital revenue campaigns for WPP and Omnicom Group.- People management of seven Account Managers.- Escalation point inside and outside of the business for Oath's product portfolio.- Responsible for operational integration of the AOL and Yahoo sales order workflow including team structure, consolidating SLAs, processes, go to market strategy and platform migration - in addition to leading and supporting the team through the transition(s).- Seamless cross-team collaboration with a wide-range of international departments in Ireland, India, the US and across EMEA.- Responsibility for the P&L of the Account Management team, including training budgets, client entertainment and travel among others.- End-to-end management of the recruiting process for the Account Management team.- Recipient of the Chair Prize at the 2018 Drum Content Awards for Crowne Plaza’s ‘Downtime’ campaign, which also won Silver at the MediaWeek Awards for Best Use Of Content (£250k+).

New York, Ny, Us

In my role as Head of Brand Account Management, I was responsible for the servicing and delivery of all digital brand campaigns for AOL UK.Managing a team of 15 Brand Account Managers, who covered the major agencies in the UK, I was in charge of all post-sale premium activity for AOL's owned and operated sites - including HuffPost, AOL, TechCrunch and Engadget. This also covered Microsoft's portfolio - Xbox, MSN, Skype, Windows applications and Outlook.This included the management of large-scale campaigns and sponsorships for Sky, Sainsbury's, Tesco, Vodafone etc. I was also part of the team that was the recipient of the 2017 Best Native Advertising Campaign at the 2017 AOP Digital Publishing Awards for Michelin’s ‘Car Connections’ campaign.

New York, Ny, Us

Key responsibilities:- Campaign management and primary client contact for creative content solutions and long-term sponsorships and partnerships, with revenues typically in excess of £100,000.- Delivery and presentation of PCA reports, directly to agencies and clients.- Product development - including Featured Opportunity packages, bespoke solutions for advertisers to showcase their products on AOL; valued at £1.2m in UK’s budget for 2017.- Line manager for three Account Managers, overseeing their development and growth.- Managed relationship between sales and editorial; heralded as best practice on a global scale.

Redmond, Washington, Us

Redmond, Washington, Us

Project Management for a series of advertising solutions across the Microsoft portfolio of platforms – MSN, Xbox, Skype, Outlook and Windows Ads in Apps.I also project-managed the successful re-launch of MSN UK in late 2014.

I worked at Clever Games from graduation and progressed through the company from internship to become a Senior Project Manager. During this time, I managed, created and oversaw the build of numerous sports/gaming products for a variety of clients around the world, including UEFA, Bild, ESPN, The Telegraph, Daily Mirror and Racing Post.I successfully project-managed the launch of several key products, including the official Champions League Fantasy Football game and mobile application.