Collaborated with cross-functional teams to gather and document business requirements for four web applications, along with working closely with business stakeholders to prioritize and groom the product backlog. Created and maintained epics, features, and user stories using Agile methodologies, ensuring clarity, consistency, and traceability. Hosted weekly refinement sessions with development teams to clarify and elaborate on user stories. Developed and executed detailed test plans, test cases, and test scripts in Azure DevOps, ensuring comprehensive testing coverage. Actively participated in Agile sprint planning and retrospectives to improve software quality by reviewing sprint outcomes, and prioritizing features and user stories for future iterations. Conducted QA testing support by running manual regression/smoke tests and employed SQL for database testing and data validation, ensuring data accuracy and integrity.

Facilitate daily team meetings addressing urgent governance items such as tevents, ServiceNow agile patching, outstanding tickets, and navigating the team Jira board. Assist the systems manager with business continuity efforts, weekly team achievements, and additional team governance tasks. Monitor SSL certificates expiring under 120 days, ensuring technical leads have ample time for installation and provide weekly critical reports on certificates expiring within 45 days. Collaborate with technical leads to deliver vulnerability remediation updates; accountable for relaying key information at the weekly Archer team meeting. Renovate disaster recovery plans, operational runbooks, and privileged access reports for team applications by completing annual reviews to renew system requirements, user access, and recovery/response plans.

Assisted the Microsoft ecosystem update presenting the differences between Windows 7 and Windows 10, and Office 2010 and Office 365. Performed data analysis using excel for many IT projects within the organization. Supported the IT department with planning increments using the agile methodology. Attended weekly meetings for the planning and architecture department taking notes that would be emailed to attendees.

Responsible for database entry, updates and report creation from FileMaker database program. Supported COBRA Manager with program administration by entering data, organizing and uploading supporting documentation, and preparing reporting for delivery to clients. Conducted healthcare plan research for benchmarking data to help with assessing client/prospective client programs for future strategic planning. Assisted sales and marketing teams with creation of spreadsheets, client/prospective client employee benefit brochures, and wellness program materials.