Matthew Held Email & Phone Number

• Optimized regional performance by executing strategic initiatives to increase revenue and retain market share.
• Spearheading operational procedures and processes to improve efficiencies
• Monitors and analyzes performance data to identify areas of opportunity and develop strategic initiatives.
• Implement process improvements to shape organizational culture
• Leads monthly meetings with regional staff to review progress, address challenges and drive timely task completion.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Expertly retained customer relationships while aggressively prospecting to continue to build up and retain marketshare.
• Met with clients on a regular cadence to pinpoint and address areas for opportunity and foster a strong relationship.

Southern Connecticut

• Built and strengthened long-lasting client relationships based on dynamic pricing execution and customer-centric terms.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client retention.
• Facilitated client satisfaction and renewed customer relations to drive growth

• Monitored post-sale activities ensuring high quality and implementing quick and effective problem resolutions.
• Built relationships with customers and community to promote long term business growth.

Southern Connecticut

• Completed all repair and maintenance activities promptly and to high quality standards.

Newtown, CT

• Provided technical support using knowledge of complex technology to solve problems and support new projects.
• Tested and deployed scalable and highly available software products.