Senior Customer And Cx Researcher
Current
Apr 2023 - Present
AeroLeads people directory · profile
Matthew H. Email & Phone Number
Customer researcher | That person who’s always asking about and talking to the humans we call customers or users
at
CoinsPaid
1 work email found
@coinspaid.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer researcher | That person who’s always asking about and talking to the humans we call customers or users
Location
City Of Cape Town, Western Cape, South Africa
Company size
Who is Matthew H.? Overview
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Quick answer
Matthew H. is listed as Customer researcher | That person who’s always asking about and talking to the humans we call customers or users at CoinsPaid, a company with 35 employees, based in City Of Cape Town, Western Cape, South Africa. AeroLeads shows a work email signal at coinspaid.com and a matched LinkedIn profile for Matthew H..
Matthew H. previously worked as Senior Customer and CX Researcher at Coinspaid and Customer Insight Specialist at Yoco. Matthew H. holds Doctor Of Philosophy - Phd, Management Studies from University Of Cape Town.
Company email context
Email format at CoinsPaid
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*@coinspaid.com
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AeroLeads found 1 current-domain work email signal for Matthew H.. Compare company email patterns before reaching out.
Profile bio
About Matthew H.
Matthew is a customer-focused specialist with a passion for bringing human voices into online products. He believes great products start by solving legitimate customer problems, which are often unheard. Matthew loves giving customers a voice. Beyond work, he enjoys being in nature, Italian & Mexican food (eating and cooking), and photography. PhD candidate in blockchain, he's worked in EdTech (2U) and FinTech (Yoco, Nimble) in South Africa and now works for leading crypto payments company CoinsPaid.
Listed skills include Problem Solving, Business Analysis, Time Management, Group Work, and 8 others.
Current workplace
Matthew H.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Coinspaid
5 roles
Matthew H. work experience
A career timeline built from the work history available for this profile.
Customer Insight Specialist
I help the team, understand and find answers to some of their most challenging, important problems. I don't do this alone and work closely with product managers, designers, and other key stakeholders to co-create and deliver insight that really matters. Core to this is empathy for our customers and the creation of products that really help our customers.
Jan 2022 - Nov 2022
Ebranch Digital Analyst
Reporting directly into the Chief Digital Officer, I am Involved in all aspects of optimizing the digital collection channels of Nimble Group (WhatsApp, App, Web). This involves a specific focus on SMS, and email communication. It also includes a focus on reporting, data analysis, and other strategic initiatives. Beyond my focus on digital marketing, I am.
Jan 2020 - Dec 2021
Junior Market Research Analyst
I try to predict the future so 2U can understand how to maximize the potential of their short course offerings and avoid any costly mistakes. This involves: assessing the viability of short courses, coming up with new course ideas, course performance analysis's, consumer insights presentations and other bespoke research tasks such as writing tutor job.
Aug 2018 - Dec 2019
Management Consultant
As one of the most regulated industries in South Africa, financial services companies face a number of governance, risk and compliance challenges. My work involves helping organisations overcome these challenges and cope with regulatory change (such as Twin Peaks).I also assist with the development of thought leadership for PwC on various topical issues.
Jan 2017 - Jul 2018
Team & coworkers
Colleagues at CoinsPaid
Other employees you can reach at coinspaid.com. View company contacts for 35 employees →
IB
Inna Bruchaweckaja
Colleague at Coinspaid
Poland, Poland
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KK
Katerina Krivitskaya
Colleague at Coinspaid
Belarus, Belarus
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MC
Max Chewrick
Colleague at Coinspaid
Gdańsk, Pomorskie, Poland, Poland
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DS
Daniel Siht
Colleague at Coinspaid
Tallinn, Harjumaa, Estonia, Estonia
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LG
Lupita Grimble
Colleague at Coinspaid
Houston, Texas, United States, United States
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RS
Raphael Solomon
Colleague at Coinspaid
Lagos State, Nigeria, Nigeria
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LK
Liza Kanavalava
Colleague at Coinspaid
Poznań, Wielkopolskie, Poland, Poland
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RG
Roman Gorelchik
Colleague at Coinspaid
Madrid, Community Of Madrid, Spain, Spain
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SB
Susanna Bondarenko
Colleague at Coinspaid
Düsseldorf, North Rhine-Westphalia, Germany, Germany
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TZ
Tomasz Zieliński
Colleague at Coinspaid
Poznan, Wielkopolskie, Poland, Poland
View →
Inna Bruchaweckaja
Colleague at Coinspaid
Poland, Poland
View →
KK
Katerina Krivitskaya
Colleague at Coinspaid
Belarus, Belarus
View →
MC
Max Chewrick
Colleague at Coinspaid
Gdańsk, Pomorskie, Poland, Poland
View →
DS
Daniel Siht
Colleague at Coinspaid
Tallinn, Harjumaa, Estonia, Estonia
View →
LG
Lupita Grimble
Colleague at Coinspaid
Houston, Texas, United States, United States
View →
RS
Raphael Solomon
Colleague at Coinspaid
Lagos State, Nigeria, Nigeria
View →
LK
Liza Kanavalava
Colleague at Coinspaid
Poznań, Wielkopolskie, Poland, Poland
View →
RG
Roman Gorelchik
Colleague at Coinspaid
Madrid, Community Of Madrid, Spain, Spain
View →
SB
Susanna Bondarenko
Colleague at Coinspaid
Düsseldorf, North Rhine-Westphalia, Germany, Germany
View →
TZ
Tomasz Zieliński
Colleague at Coinspaid
Poznan, Wielkopolskie, Poland, Poland
View →
5 education records
Matthew H. education
Doctor Of Philosophy - Phd, Management Studies
Master'S Of Commerce, Marketing, Distinction
Honours Degree, Financial Analysis And Portfolio Management
Bachelor’S Degree, Economics With Law
High School
Rondebosch Boys High School
FAQ
Frequently asked questions about Matthew H.
Quick answers generated from the profile data available on this page.
What company does Matthew H. work for?
Matthew H. works for CoinsPaid.
What is Matthew H.'s role at CoinsPaid?
Matthew H. is listed as Customer researcher | That person who’s always asking about and talking to the humans we call customers or users at CoinsPaid.
What is Matthew H.'s email address?
AeroLeads has found 1 work email signal at @coinspaid.com for Matthew H. at CoinsPaid.
Where is Matthew H. based?
Matthew H. is based in City Of Cape Town, Western Cape, South Africa while working with CoinsPaid.
What companies has Matthew H. worked for?
Matthew H. has worked for Coinspaid, Yoco, Nimble Group (Pty) Ltd, 2U, and Pwc South Africa.
Who are Matthew H.'s colleagues at CoinsPaid?
Matthew H.'s colleagues at CoinsPaid include Inna Bruchaweckaja, Katerina Krivitskaya, Max Chewrick, Daniel Siht, and Lupita Grimble.
How can I contact Matthew H.?
You can use AeroLeads to view verified contact signals for Matthew H. at CoinsPaid, including work email, phone, and LinkedIn data when available.
What schools did Matthew H. attend?
Matthew H. holds Doctor Of Philosophy - Phd, Management Studies from University Of Cape Town.
What skills is Matthew H. known for?
Matthew H. is listed with skills including Problem Solving, Business Analysis, Time Management, Group Work, Writing, Presentation Skills, Economics, and Legal Compliance.
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