Matthew Chen Email & Phone Number

Taipei, Taipei City, Taiwan

Taipei, Taipei City, Taiwan

• Overseeing all shipments in or out of Asia; including air freight, trucking, rail, or marine transport
• Evaluating potential suppliers based on price, quality, delivery time, and customer service
• Reviewing reports regarding inventory levels and pricing strategies to ensure efficient allocation and usage of resources
• Developed a trusted advisor relationship and acted as a single window for supplier and manufatuers in Aisa.
• Monitoring all aspects of the supply chain to ensure that goals are being met
• Establishing partnerships with potential suppliers and other business partners to develop and improve products.

Shanghai City, China

• Serviced high-profile accounts on a regular basis to propose new products or services and maximize revenue.
• Identified and analyzed key competitors and related products, which helped tailor and personalize contracts to potential new accounts, resulting in increased satisfaction and sales revenue.
• Streamlined and improved operational procedures to increase efficiency and profitability through processes that controlled costs such as labor and waste prevention.
• Developed a trusted advisor relationship and acted as a single window for high-profiled accounts.
• Ran weekly team meetings with internal operations and customer service personnel throughout China to review and analyze customers and suppliers, providing everything to personnel so they feel supported and set up for.
• Created customized SOPs according to each customer's unique needs and trained operations personnel, clients, and shippers to follow.

Shanghai, China

• Analyzed and identified potential sales leads utilizing data from existing accounts and distributed to agents.
• Acted as the single window to multiple global agencies and resolved any issues that arose.
• Accompanied agents meeting with current or potential customers in China while acting as translator and answering questions regarding questions within China.
• Held monthly meetings with global agents to settle any issue concerning space, rates, and potential lead.

Taipei City, Taiwan

• Utilized company system to check for inaccurate data uploaded by operations personnel such as ISF.
• Inspected all booking and shipping information within the system to ensure the precision of data uploaded.
• Written customized SOP for each shipper and operations personnel to ensure the shipments timely arrival and avoid any potential penalty given from customers, custom or shipping company.

Vancouver, Canada Area

• Consulted clients to understand their needs and created custom marketing plans and strategies to achieve their goals with proven results through KPIs.
• Devised strategies to boost web traffic and create online presence then implement them throughout the appropriate channels such as social media, radio advertisements, Google ads, and much more.
• Oversaw company budget by approving all expenses, closely auditing all spendings, and negotiating with clients and vendors.

Taiwan

• Observed and created customized SOP for each department, allowing managers to implement a scoring system preventing wage-theft thus increasing productivity.
• Hosted daily training on Microsoft Excel and Microsoft Access to managerial level personnel providing them with the knowledge to fully utilize the SOP.
• Assessed departmental human resourcing practices and identified major areas of improvement, vastly reducing turnover caused by compromised hiring practices that led to role redundancies.

Vancouver, Canada Area

• Made cold call to potential customers
• Data entry
• Resolve issues from Key accounts

Marketing/Marketing Management, General

Bachelor Of Applied Science (Basc), Engineering