Matthew Hills Email and Phone Number
Matthew Hills work email
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Matthew Hills personal email
Known for my relationship-building, problem solving, and customer success abilities, I have a proven record in fostering teamwork and optimizing time allocation, all while maintaining an unwavering commitment to integrity. Passionate about ensuring customer success, let's discuss how my experience can be a catalyst for your organization's growth and customer satisfaction.
H.A. Thompson & Sons
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Account SpecialistH.A. Thompson & Sons Jan 2024 - PresentBismarck, Nd, UsWe provide legendary service for commercial and residential heating, cooling, and plumbing services throughout Bismarck, Mandan and the surrounding area. In addition, our commercial operations in Fargo, Grand Forks, Gwinner, Garrison, New Town and Minot allow us to provide services throughout the region. We are looking forward to serving you for the next 100 years!In 1991, we became a LINC Service Contractor, allowing us to provide cost effective Environmental Maintenance Agreements to building and business owners throughout our region. Currently we maintain the mechanical heating and cooling systems of more than 1,000 buildings throughout the northern plains.
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Director Of DevelopmentTheodore Roosevelt Medora Foundation May 2022 - Nov 2023Medora, North Dakota, Us• Used a hands-on approach, taking ownership of development duties, and spearheading major fundraising initiatives with a focus on critical thinking, relationship management, and problem-solving.• Integrated multiple departments to produce a cohesive, high-performing team. Renewals were at industry highs, utilizing a comprehensive engagement plan across multiple departments.• Drilled deep into policy and procedure assessment in a fast-growing, startup pace organization, engineering department plans, analyzing historical strategies, introducing new strategies that spurred organizational growth using data analysis.• Achieved $7.1M in funds raised in the first year; a new record for the organization.• Secured two foundation records, a record-breaking $1.5m individual gift, and an event record of $590k raised in at a single event. -
Area Vice PresidentSecuritas Security Services Usa, Inc. Feb 2021 - Jan 2022Parsippany, Nj, Us• Used expert problem-solving skills, empathy, active listening, to solve problems, increase profitability, and increase client satisfaction and retention. Drove results as a trusted advisor to both clients and team members.• Led the team in establishing new protocols, enhancing business processes across the board, leading to a spike in sales and improved client retention. Spearheaded the business's resurgence by analyzing operational and financial indicators, ensuring profitability, and streamlining operations for maximum efficiency.• Managed a $28M portfolio of business, 90 accounts, and a total of 700 employees managing accounts via CRM software Salesforce and team members via Oracle Workforce Management.• Used Product Management and Project Planning skills with implementation SaaS products, driving adoption and engagement for B2B clients, ensuring integration, increasing ROI, regularly performing technical support, and addressing business goals.• Drove market expansion with $7M in revenue improvement within 8 months, and improved Client Retention to 95% -
District ManagerSecuritas Security Services Usa, Inc. Mar 2015 - Feb 2021Parsippany, Nj, Us• Transformed the Coachella Valley market from a struggling region into a thriving business with $5m in accounts with a strategic, customer success approach that led to strong relationships.• Fostered excellent, collaborative client relationships to ensure service delivery exceeded expectations, a proven track record of keeping the customer experience as the focus. Worked closely with multiple departments to ensure optimal customer support was received. • As a subject matter expert and point of contact for customers, always up to date on trends, technical knowledge, upcoming and newly available features for the myriad of technology offerings, regularly upsell and cross-sell to address customer needs, and as a subject matter expert with excellent client relations, reduced time to value for clients and thus reducing churn.• Deployment of custom training documents for locations across multiple business sectors, collaboration with multiple stakeholders, enhancing both employee and client satisfaction, ensuring best practices were being performed by all team members.• Cultivated relationships with prospective clients, used relationship selling, often with multiple stakeholders per client account to acquire new business, project management skills to deploy technology and onboard new clients, then used account management skills to ensure retention and client satisfaction.
Matthew Hills Skills
Matthew Hills Education Details
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California State University, FresnoBusiness-Martketing
Frequently Asked Questions about Matthew Hills
What company does Matthew Hills work for?
Matthew Hills works for H.a. Thompson & Sons
What is Matthew Hills's role at the current company?
Matthew Hills's current role is I help businesses save money, increase comfort, and gain time to focus on their business with our HVAC system maintenance agreements, and smooth cost and time efficient install for new buildings..
What is Matthew Hills's email address?
Matthew Hills's email address is hi****@****ail.com
What schools did Matthew Hills attend?
Matthew Hills attended California State University, Fresno.
What skills is Matthew Hills known for?
Matthew Hills has skills like Retail, Sales, Leadership, Email Marketing, Marketing, Customer Service, Coaching, Merchandising, Profit, Store Management, Loss Prevention, Visual Merchandising.
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