Matthew Hoffmann Email and Phone Number

Global travel sales professional supporting World Travel Inc.Global multi-national experience providing solutions to all companies

Leadership of Client Solutions Managers • Effectively manage Client Solutions team providing direction and support related to the achievement of their goals and objectives.• Manage the team delivery of service and solutions to ensure they are consistent with Fox’s account segmentation and deliverable parameters; develop standard operating processes.• Lead team through global account management, utilizing the strengths of those on the team and mentoring those team members who need guidance in global account management.• Continually develop the team by conducting regular performance reviews and ongoing performance management.• Mentor team in a consultative approach to introducing and selling value add products, services, programs, or customization; convey applicable pricing and manage the delivery of solutions.• Consult and act strategically; evaluate the internal and external business environment from a big-picture or future-focused perspective.• Provide the team with industry trends, changes, and best practices; draw intuitive conclusions how industry dynamics will impact clients.

Support Education for the GBTA - Wisconsin Chapter

Global Travel Manager is the “global liaison” for all SCJ travel locations and has responsibility for global travel operations, travel technology. They are responsible for global operational strategy as well as driving commercial effectiveness and the management of vendor relationships at a strategic level. The Global Travel Manager will be the “global liaison” for all SCJ travel locations and have responsibility for global travel operations, travel technology. They will be responsible for global operational strategy as well as driving commercial effectiveness and the management of vendor relationships at a strategic level. The Global Travel Manager will work closely with the regional travel team members in the ongoing development of requirements and continuous improvement with the vendor base.

Responsible for creating the annual expense budget for two privately owned conference centers of approximately 2 million dollars• Increased revenues by 51k or 67% from July 2005 to June 2006 and an 89k improvement in Net Operating Income during that same time frame.• Directed programs pertinent to increasing quality and products while driving new market and business development• Directed the preparation of records and reports pertinent to occupancy, sales and profits• Directed the control of costs and expenses in all areas• Built and managed a team of managers and supervisors of over 90 various staff members including Administrative, Food and Beverage, Conference Services, Housekeeping, Driving, Property Operations, and Front Desk staff• Developed and maintained excellent business and community relationships• Prepared evaluations of all work activities, and instituting changes in systems and services in order to improve overall service, guest satisfaction and profits• Provided career and professional counseling for members of the executive committee and leadership team to provide for high performance and effective interaction• Direct involvement with Human Resources manager regarding activities such as: recruitment to ensure the hire of top talent, system audit and annual assessments to ensure that benefits, training, and compensation are being provided efficiently• Direct program to see that safety and health requirements are met to include setting up regular inspections of equipment and reviews of safety measures • Creator and Chairman of Partners in Focus committee a volunteer based group established to promote community involvement, internal employee involvement • Member of the following organizations: National Restaurant Association (NRA), International Association of Conference Centers (IACC), Racine Area Manufacturers and Commerce

• Facilitated the opening of a 42 guest room hotel, which is a non-for-profit conference center • Assisted in creating and managed 1.5 million dollar annual budget for the two private conference centers• Committee member participating in essential purchases such as furniture, HVAC, kitchen equipment, to outfit the new conference center • Negotiate with outside vendors for services such as internet technology system, phone system installation and various audio visual equipment• Completed forecasts and other statistical reports as required - monthly income statement analysis, monthly forecasts, and record of cover counts • Authored and implemented Safety and Security procedures, Standard Operating Procedures and job descriptions • Provide direct management over 45 various staff members including Food and Beverage, Conference Services, Housekeeping, Driving, and Front Desk staff.• Spearheaded monthly departmental meetings with over 45 employees, weekly staff meetings, and subordinate one to one discussions• Facilitate resolution of employee and manager weaknesses from annual survey• Knowledge of Audio visual system set up and execution such as LCD projection, video conferencing, wireless internet, sound systems and sound recording systems