Leading a team of Product Managers covering multiple sales, account management, onboarding & service customer journeys to enable end users to drive growth and increase operational efficiency. The team are driving vision and strategy in line with company OKRs for multiple salesforce crm orgs across our B2B business streams.Innovation is at the heart of our mission. We are working to deliver high impact features to the biggest problems and opportunities faced by our customers (users) and enabling them to deliver on company goals

Building out a new high growth/ efficiency roadmap for B2B Sales, Onboarding & Account Management user journeys (multi billion dollar business)Delivering strategic initiatives in the form of workflow automations and AI, leading to a reduction in onboarding time of over 50% Contributed towards team growth by supporting and mentoring others to help unlock personal, professional & company success.

Product & Process lead for Salesforce CRM and connected apps (Conga/Docusign/Adobe etc). I'm a continuous improver with a passion for hypothesis driven product and process innovation.My goal is to create a best in class CRM product that allows our users to perform their roles more effectively than ever before. We will achieve this by both translating global strategy into effective product and process solutions but also taking improvement bets along the way.Following a scrum based approach, primarily we're working to align and optimise solutions as we migrate teams onto Salesforce. We’re also continually looking to enhance our global platform. Ensuring that business value is clearly defined, prioritised and measured continuously in our drive to achieve product excellence.

Working as part of an Agile scrum team designing, enhancing & deploying both CRM and Customer Service platforms as part of a heavily integrated global software platform.Requirements: Collaborating with business partners across Both Sales & Service functions identifying, challenging and gathering key business requirements.Documentation: User stories and epics in JIRA, detailed requirements, gap analysis prior to business unit engagement, business process modelling,Delivery support in a fast paced agile framework and providing support to testing team throughout.I also take time to analyse data in an effort to identify streamline opportunities in order to align busienss processes across the world with the goal of improving business performance and customer satisfaction.

Designing and developing high quality business CRM/Billing & Claims solution in line with company architecture - Defining, analysing and documenting requirements to show what the system will do but not how it will be done - representing a model of the system to serve as an intermediate step between the business need and the technical solution design- Creating 'as is' & 'to be' process maps- Key liaison between the business and IT functions including management of key stakeholders and sponsors- Ad Hoc analysis and impact assessments in order to manage scope, priorities and changing requirements throughout the project lifecycle- Creating business process models data flow mapping documents- Managing separate, internal project responsibilities which also sit within overall programme scope- Facilitation of the validation and verification of requirements throughout a project to ensure that the system/solution satisfied the requirements, in particular to help lead and facilitate user acceptance testing

Ensuring new software is suited for our business requirements using TCS Mastercraft Build Suite to track testing. Confident understanding of waterfall methodology. Experience of project life cycle and business requirements documents. Always seeking to extend project knowledge and grow business acumen.Key points -• Assume responsibility for Business Analysis work that needs to be done including organizing and prioritising large volumes of business requirements in line with project delivery targets• Business Analysis tasks always undertaken promptly and completed within timelines • Managing evolving business requirements throughout the project life cycle, covering test analysis, planning, design, test data preparation and test execution• Attending development project meetings with developers and end users• Assisting in the preparation of test plans and test scripts• Manual testing of front and back end systems covering the full lifecycle• Delivering UAT activities working on large scale project areas with complex data• Responsible for ensuring the successful migration of essential business data during the migration process• Creating test scenarios• Ensuring progress reporting requirements are met• Providing feedback to the development team through defect log sheets and daily conference calls• Manage the prioritisation and reporting of defects• Providing material for written status reports by the Test Manager• Escalate project exceptions to the Project Manager