Working on the Commercial Trading Board at The Postal Museum, focusing on future proofing of the Museum by advising on the commercial strategy across physical and online shop + event opportunities.

Overseeing the full Commercial and Visitor Experience operations within The Courtauld Gallery. Within my remit, I look after Retail (both physical and online), Visitor Experience within the gallery including ticketing via Tessitura, as well as overseeing the contract management of our Café. I manage a diverse team from CVE Managers, Assistant Managers, Supervisors and Assistants and work collaboratively to achieve our vision.

- As of February 2022, currently £320k ahead of financial forecast for 21/22 and achieving £2m in income. Exceeding all financial KPIs with 60% less visitors due to the pandemic but with only 20% less income compared to 19/20.- Part-project managed the new 'Space Shop' in the Mezzanine Level of the Shop which now takes around 15% of the total weekly sales. Previous shop took approx 7% per week.- Managing all recruitment for the Retail Operations Team for Team Leaders, Sales Advisors and Stockroom Assistants. - Overseeing all of the Visual Merchandising of the Main Shop by using analytical data to make smart, informed decisions.- Remobilised the Retail Dept after the closure due to Covid-19.- Worked closely with HR to navigate the Furlough Scheme to utilise it to the full extent to help protect the Museum. - Change Programme lead for the operational team which involved leading on the consultation process which led to a positive outcome which avoided compulsory redundancies.- Processing of Payroll.- Leading on all recruitment campaigns for the operational vacancies within the Retail team.- Attending weekly floorwalks and giving Operational feedback on the weekly performance.- Attending weekly trade meetings with the other Commercial departments to feedback on performance.- Developing and training the team into new roles around the Museum.- Coaching the existing team and training them on various Retail led tasks.- Stock control management, overseeing 4 stockrooms with over 2,500 SKUs.- Leading on the Visual Merchandising of the temporary exhibition shops. One of which was our Top Secret exhibition which had upwards of 230k visitors.

- Deputy Manager overseeing the brand new refurbished split level Main Shop for the Science Museum, London.- Managing a Team of 45+ Sales Advisors and Stockroom Team.- Leading recruitment campaigns for permanent staff as well as fixed term for exhibitions.- Leading Shop Floor visual merchandising moves as well as leading the visual merchandising of the Temporary Exhibition Shops.- Implementing new procedures and processes to streamline the replenishment processes for the shop floor.- Forward thinking for events to produce more income for the Retail department.- Organising of weekly Rota for Sales Advisor and Stockroom staff.- Processing of Internal Transfers for other departments of Retail goods.- Pro-actively on the Shop Floor to help develop the Sales Advisor team to progress to higher roles within the Department/Museum. Giving the Sales Advisor Team scenarios of Customer Service to ensure that it is always in the forefront of their minds when on shift.- Working closely with the Buying/Merchandising Team on Shop Floor Walks to achieve KPI's such as weekly budgets, ATV and SPH. - Implementing a more efficient 'Write Off' method to minimise shrinkage and waste.- Constantly thinking of methods in which to motivate the team and keep morale high such as goody bags etc.

Left the Supervisor role to take on extra work outside of NPG.

- Responsible for the every day running of the 3 shops located across the Gallery.- Motivating a team of 20+ retail staff, issuing jobs and tasks to get them through their day.- Liaising with Senior Management across the Gallery including frequent engagement with the Duty Managers to ensure the clarity between departments is clear for customer information. - Visual Merchandising the shops to look as aesthetically pleasing as possible to engage the customers but also ensuring it is as commercially exposed as possible.- Daily rota planning to ensure the team rotate frequently and get the sufficient breaks.

- Managing a team of 25+ sales advisers over 4 different shops across the museum.- Responsible for the every day operations of the Retail department from setting up the shops, sorting cash floats, writing the daily rota's and devising tasks for the team to carry out during the working day.- Out of the 25+ team, individually responsible for line managing 8-10 sales advisers dealing with their attendance, sickness, holiday requests, 1 to 1 appraisals and training.- Responsible for organising 3 successful pop up shops across London with our corporate sponsors during the Christmas period. This involved creating a transportable shop, writing method statements and risks assessments as well as picking products that would be commercially successful with our customers.- Ran the recruitment process with other colleagues to hire a new team of Sales Advisers for our temporary exhibition shops.

- The front face of the Museum for the commercial experience team. Responsible for selling tickets for our attractions which included the simulators and IMAX.- Operating the simulators in a professional manner to ensure the optimum safety for our visitors.- Ushering the IMAX which could hold up to 416 customers at any one time, often involving large school groups. Also, operating the concessions area which involved the dealing and handling of food, drink and tickets.

- Assisting the Checkout Manager with the every day operations of the checkout in a large superstore within Sainsbury's.- Organising the checkouts to be fully operational for the trading day.- Giving out tasks to the team and ensuring they were completed efficiently and within the time scales set.- Cashing up at the end of the shift and securing the store with the Night Shift Manager.