Matthew Irwin Email & Phone Number

Texas, United States

Louisville, Ky, Us

I am delighted to announce that I have accepted a position with PAI - ATM Managed Services. I am thrilled to be a part of such an incredible team.

Coppell, Texas, Us

Responsible for Brinks Capital Client Services, Customer Experience and Vendor Management. Including all hardware monitoring, customer training, customer onboarding and customer satisfaction teams as a direct report to the President of Brink's Capital Collaborating with Marketing to measure customer satisfaction and collect customer feedback for each area of the businessEstablishing and leading customer service training programsIdentifying and implementing positive change to improve service levels, increase customer satisfaction, reduce resolution times, lower overall operating costs, and increase revenue growthDeveloping proactive plans to improve customer experience in all touch points best practices, strategies and processes to support a best-in-class service experienceVendor Selection: Responsible for selecting vendors that align with the organization's needs and goals Inventory and Asset Tracking: Ensure all inventory levels are at levels driving efficiency and cost saving while ensuring ample supply to meet installation and remedial service needsContract Negotiation: On new and renewal contracts, responsible for negotiating the contract terms and conditions. This includes defining the scope of work, pricing, payment terms, and ensure SLAs align with our customer contracts Performance Monitoring: Responsible for monitoring the all internal and external vendor's performance to ensure they are meeting the contractual obligations. This involves tracking KPIs, conducting regular performance reviews, score carding and addressing any issues or concerns Relationship Management: Vendor Management is responsible for building and maintaining strong relationships with internal and external vendors. This involves fostering open communication, providing feedback, and working collaboratively to achieve our shared goals

Coppell, Texas, Us

Brink’s Incorporated, Coppell, TexasBased in Richmond, Virginia, Brink’s is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond jewelry industries, pharmaceuticals and a varietyof other commercial and governmental customers.Responsible for all US Marketing, Sales Operations and Inside Sales as a direct report to the SVP of US Sales. Accountable for developing strategic marketing programs, sales strategy, achievement of customer retention and growth goals.

Coppell, Texas, Us

Brink’s Incorporated, Coppell, TexasDirector of Global Business Development and Operations, Global Financial Institutions – direct report to the Vice President of Global Financial Institutions, Managed Services Built the deployment methodology for managed servicesResponsible for building global managed and intergraded service solution centersResponsible for operationalizing current managed services offerings for top 5 counties Responsible for building out the managed services portfolio to become more competitive in the global managed services space Identify and build partnerships to create additional sales channels and portfolio enhancements

North Canton, Ohio, Us

For more than 150 years, Diebold, Incorporated, has brought together a combination of innovation, expertise and quality service to become a global leader in providing integrated self-service solutions, security systems and services. Headquartered in North Canton, Ohio, Diebold employs approximately 14,000 employees, with representation in more than 90 countries worldwide. In 2012, Diebold reported total revenues $3 billion.Responsible for customer support and satisfaction for over 1000 Integrated and Managed services customers and over a billion dollars in total contract revenueP&L responsibilities, driving margin improvements for 7 consecutive years Created Integrated Services Partner Management practice Responsible for building our reporting system and analytics methodology for all Integrated & Managed Services customersDirected continuous improvement programs resulting in over 1 million dollars in savings in 2013

North Canton, Ohio, Us

Participated on the sales team as lead for communicating Managed Services value, resulting in the single largest Integrated Services engagement in Diebold’s history - Toronto Dominion BankPerformance & Delivery Executive for the Toronto Dominion Remote Services tower - implementation phase Responsible for world class services delivery to over 800 Integrated and Managed services customerCreated and managed the client services and support desk teams Experienced in managing high-volume growth rates starting with 6 customers in 2006, increasing to over 900 customers in 2012

North Canton, Ohio, Us

Directed the Managed Services tower responsible for deal pursuit & implementing Diebold's managed services for TD bank. This was a 2.5 year temporary assignment while still managing the client services and support desk teams.

North Canton, Ohio, Us

Developed and implemented the OEM services business plan driving new revenue for the service organization Launched a services repackaging effort for 400 million dollars’ worth of Diebold onsite maintenance services, driving better customer satisfaction and cost savingsIdentified and managed the consultant relationship for the services repackaging programInstituted customer focus groups to assist in the repackaging of Diebold’s service offeringsLed the identification and purchase process for a 30 million dollar acquisition enabling Diebold to pursue government contracts and improve our ability to service networks

Chicago, Illinois, Us

MUSCULAR DYSTROPHY The Muscular Dystrophy Association is an organization that is committed to eradicating some 40 neuromuscular diseases through programs of worldwide research, comprehensive medical and community services, and far-reaching professional and public health education.Director February 1993 to May 1996 Responsible for managing nine associates and numerous volunteers, who were responsible for planning, marketing and executing fundraising programs for 28 counties in Ohio and 9 in West VirginiaTook over an office that ranked 234 in the country for percent of goal achieved; managed internal resources to become one of the top ten performing offices in 93, 94, and 95 Met and exceeded goals set for fundraising every year while employed with MDAProgram Coordinator1991 to 1993 Managed fundraising programsAchieve fundraising quota in 91, 92, 93Marketed Muscular Dystrophy programs

Bachelor Of Business Administration, Marketing/Marketing Management, General

Started Mba Program, Mba