Matthew Bowling Email and Phone Number

Experienced manager, managed 55+ as an USAF Security Forces Flight Chief and leveraged those management skills to lead an IT Team, Have been the go to person for my company in the realm of IT, processes, security and project management. - Went from Tier 1 Service Desk to IT Manager leading a robust IT team in under 5 years- Managed Security and Compliance programs including Phishing, Security Awareness, PCI and SOC2- Worked with Operations, Compliance and Finance to make sure IT meets the end users needs - Primary contact with Managed Service Provider and Software Vendors. - Worked with Clients insuring new Clients were set up correctly for sending/receiving files and onboarded in a stress free manner- Managed the IT Service Desk, worked with business leadership to prioritize tickets and ensure IT and business needs aligned- Managed large scale projects and implementations, made sure leadership was apprised of status, made sure projects were on time and on budget.- In 2024 my team loaded over 5M accounts, $4.8B in AR, built a process to investigate over 74K disputes, managed database with over 70M accounts- Implemented analytics software allowing consistent accurate reporting and Business Analysis- Worked in both SQL and Python for reporting and automation- Developed /Reviewed Work Instructions for 30+ processes- Helped to develop a DRP/BRP, as well as developing a Cybersecurity Run Book and BCP- Managed budget, worked with Finance to create PO's to pay Vendors and manage cost- Communicated between IT and Business, translating technical jargon to easier to understand language, able to easily transition between Operational/Strategic visions