Matthew Devuono Email & Phone Number

Middletown, Ny

The Service Desk Technician is the initial point of contact for troubleshooting hardware, software, desktop, laptop, printer, and peripheral problems. The technician must provide routine and emergency support to end users on a variety of issues. Responsibilities for the position include the identifying, researching and resolving user issues, call ownership, as well as the documenting, tracking and monitoring of problems to ensure timely resolution. The ability to recognize and escalate priority issues and translate technical terms into non-technical language is critical to the success of this role. This position has frequent contact with desktop and laptop end-users, peers and managers. The technician must exercise independent judgment, as well as demonstrate a continuous positive attitude and be a team player.

Middletown, New York

As a Target Protection Specialist, I was actively responsible for the safety and security of customers and merchandise during the routine of a normal business day. In this role, I was able to hone my skills in: Confidential Information, Team Networking, Camera System Manipulation, Report Writing, Inventories, Conflict Resolution, and LeadershipSpecific highlights include: • Entrusted with confidential company information based on performance success, leading to the assignment of special project initiatives. • Utilized guest service and intelligence led tactics to support loss prevention culture and reclaim over $1000 in merchandise on a weekly to monthly basis.• Facilitated daily meetings with 12 servicing team members and executives focusing on security awareness and initiatives to stimulate culture of loss prevention and safety measures.• Utilized technical networking, teamwork, and problem-solving skills with dedicated team to manage internal and external safety threats daily.• Provided exceptional customer service by answering queries and safeguarding facility.

Masters Of Information Systems Management /W Concentration In Security, Computer And Information Systems Security/Information Assurance, 3.98/4.00

I just obtained my Masters enriching myself in an assortment of Information Technology courses that spanned from simple Programming.

Bachelor'S Degree, Criminology