Reporting the the Director of Operations, I am responsible for leading and developing the skills and service proposition of the Business Process Analysis Team in Business Change.Key Responsibilities.- Collaboratively engaging with stakeholders to prioritise Business Process Analysis activity..- Development of Business Process Analysis team members and the team service proposition.- Aiding in the development of the Business Change service proposition. - Supporting the delivery of Business Process Analysis within Business Change initiatives. - Provision of support to the wider change agenda at the University of Leeds.- Demonstrating personal and role model leadership in terms of focus, flexibility, motivation and professionalism.

Reporting to the Head of Business Change, I was responsible for providing process analytical support to the Head of Business change and Project Managers working on a range of strategic initiatives. I also support and lead on elements of the wider Business Change Service. Key Responsibilities- Engaging with stakeholders at all levels to identify their needs in order to provide recommendations which will add value to their operation.- Identifying, analysing, and documenting ‘as-is’ business processes. - Applying various methodologies and techniques to design and deliver efficient, innovative and sustainable solutions. - Delivery of ‘to-be’ business process design to meet customer requirements.- Collaboratively engaging with colleagues at all levels to document and prioritise requirements.- Identifying and assessing the feasibility of alternative solutions to provide evidence based recommendations and improvement opportunities.- Sharing knowledge, experience and good practice through the coaching, mentoring and training of colleagues.

Supporting the operation by identifying efficiency, control & risk opportunities through a range of techniques including facilitated workshops, side-by-side observation and data analysis. My team and I then support the Process Owner in realising the identified opportunities.

Managing a team eliminating waste, increasing productivity, adding control and reducing operational risk through traditional process reengineering techniques and the design and application of new bespoke technologies.

Managed small team of operational process controllers ensuring presence of Process Control Documents & assessing the adherence to these documents by business users through quality checks & mini-audits (health checks)