Matthew Murphy Email & Phone Number

Burlington, Ma

Weston, Ma

Working with minimal management supervision, balanced multiple long-term projects and daily internal interdepartmental support tasks. Internet Services Team Lead for cross-functional support team providing technical support for API/web service integration point for Monster’s job posting and resume search services.Supported SOAP and XML feeds, HTML coding, using technical proficiency and advanced problem solving.Created various process documents Created and conducted training sessionsCreated processes and related training for working with the group, and how to work with XML/FTP Gateway. The process training has become part of Monster's new hire training program.Re-wrote all knowledge base articles relating to group and Monster's Gateway globally, to streamline and correct the information available.Worked with clients, sales reps, developers, and third-party vendors to ensure requests were understood and being addressed by all parties.Worked with product teams to make products function better for clients using third-party ATS.Worked directly with vendor developers to add new features