Matthew Williams Email & Phone Number

Grand Rapids, Michigan, United States

Milwaukee, Wisconsin, United States

Lead a team of training and quality analysts; coach and guide the team on deliverables and personal development.Responsible for overseeing timely reporting, analysis and insights from quality data as it relates to training objectives and continuous improvement projects leveraging SAP, Salesforce, Pegasystems, Captivate, Storyline and Camtasia.Create training agendas and schedules with course curriculum and trainers.Develop, coordinate, and administer new hire training and in role training to ensure employee success.Leverage Workday and Dayforce to provide performance evaluations for performance management.Maintain standard work in the company's system of record and represent team in ISO and AS9100 audits.Ensures EDI setups are done on time and workflow errors are resolved. Guides team on tactics to increase EDI compliance with existing customers.Responsible for overseeing cleanliness of Customer Master records in SAP.

Milwaukee, Wisconsin, United States

Responsible for the hiring, onboarding, training and development of all associates.Provide consistent feedback to hold my team accountable to results by supporting the performance evaluation process.Responsible for product/inventory management to support the overall guest experience through visual merchandising.Optimize the work schedule to support the employee and guest experience through labor optimization.Enroll the team in the store sales plan, stretch goals, tasks and daily/weekly/monthly goals to succeed.

Ann Arbor

Inspired my team members as new products and initiatives emerge and must learn, share and create excitement for internal and external customers.Responsible for meeting and exceeding established performance goals for the Product Sales department such as NPS, revenue, and services.Dealt with ambiguity both within the store and within the company as metrics, goals change by the day/week/quarter.Responsible for listening in and sharing best practices around interactions our employees have with customers so that we can continue to offer all of our products and services.Experience in adapting to challenges, providing support, and guiding communications in a constantly changing environment with a high level of customer focus.

East Lansing, Mi

Hired employees and ensured that successful on-boarding and development occurred throughout the district.Planned launch-events biweekly and marketed events throughout the district to external customers to drive overall attendee rates.Empowered store teams to act quickly and creatively to resolve customer issues and tracked issues throughout the company to increase NPS.Provided feedback to associates regarding performance, including daily on the spot coaching, performance coaching discussions if necessary, and appraisals as well for multiple stores.Protected company assets through effective inventory control and loss prevention by counting, balancing and reconciling daily business transaction totals correctly and accurately for multiple stores to maintain ROI.