•Implemented a Community Member Scoring system in QLIK, which enhanced program success by scoring members based on their activities and refining insights with weighted scoring for more recent activities.• Combined data analysis and business operations to scale order processing by 50% without additional hiring• Collaborated directly with Product and Engineering teams to develop new product features, increasing customer value.• Reports directly to the COO, demonstrating a high level of responsibility and strategic involvement.

• Managed and led the entire department, overseeing a team of 5 full-time employees and 3 contractors across three distinct roles.• Business Operations: Oversaw the processing and fulfillment of sales orders across all product lines• Data Analytics: Directed efforts in analyzing fulfillment trends, journey mapping, data collection, predictive modeling, and data visualizations for executives,• Rewards: Conducted data analysis to identify and eliminate departmental overspending, resulting in monthly savings of $150K. Streamlined processes for easier accounting of spend across product lines.

• Defined requirements & implemented a new Order Tracking system within Salesforce.com (SFDC) for which over $20 million in yearly revenue is tracked.o Collaborated with the Finance Department to determine revenue recognition, reconciling 85% of all company revenue through the new system.

Business Analyst Intern with the Customer Experience Business Analytics and Data Science team. Focusing on Account Level Benchmarking and Deal Assurance Insights to support intelligent discounting best practices for Cisco Service (CX) offers.Supported Sales team and Customer Experience Deal Assurance team by focusing on aggregate discount levels and how trends are affecting deal profitability and market segments; enterprise, commercial, public sector and service provider.Researched all of Cisco's major business units and added momentum to efforts in analyzing and segmenting expansive customer landscape. Helped to develop the logic for innovative analytical tools.

Performed project coordination, data administration, research and analysis for the Customer Experience Organization.Provided competitive due diligence, documentation and support on the Third Party Maintenance Market for the Install Base Migration Program (Q4 FY18 Cisco Pinnacle Award winning program).Assisted in documenting process workflow for the CX Americas Enterprise Unified Deals Desk. Helped streamline deal approval best practices to expedite non-standard approval process.Supported high value professional services sales-incentive construct and administration initiatives.

Collected quantitative and qualitative data to support marketing campaigns. Including; market sizing, sustainability research and best in class practices. Performed market analysis and research on competition. Updating of competitor data and distribution map. Competitive positioning, pricing, messaging and differentiation reviews. Competitive deep dive research and recommendation strategy. Supported category deep dive consisting of review of players in category, differentiation strategies and cost overviews. Supported the Retail and Innovation Marketing Organization in daily administrative tasks.