Matthew Jacques Email & Phone Number

Merrimack, Nh, Us

Merrimack, Nh, Us

- Oversee CAMP operational processes and their proper execution across the various global locations in order to achieve SLA goals while also maintaining a high level of service quality - Continuously review operational performance by location and team in order to identify areas for process improvement- Work closely with members of the C-Level leadership team, site-specific general managers and customer-facing employees in order to execute process improvement projects and ensure execution aligns with customer and revenue growth goals- Travel to be with internal teams and customers on-site to understand their unique business needs and challenges, optimize or create new, customized processes that take into account their distinctive requirements and oversee roll-out and onboarding- Integrate external partners data to CAMP seamlessly using MDM techniques to reduce manual processes, improve quality and increase exposure to value added information / trends

Merrimack, Nh, Us

- Oversee the execution of all internal facing critical operations processes- Gained additional responsibility to oversee the execution of all external facing critical operations processes- Gained additional responsibility to oversee the quality efforts within CAMP operations, including issue identification, diagnosing, mitigation and improvement- Managed the cross functional effort to create a new training curriculum that debuted in June 2018

Merrimack, Nh, Us

- Directed and executed the creation of a new internal work management application that is used by all internal operations personnel daily for work execution and customer support processes- Analyzed in meticulous detail, the current state and performance of the major operational processes and designed optimized workflows that allowed our users to strategically execute their responsibilities more efficiently within the new internal system- Led a team of on-shore and off-shore resources on the successful execution of quarterly goals and progress objectives while also developing resource strategy plans and timelines for the remainder of our executable goals- Responsible for working closely with C-Level leadership team on product strategy and involving other cross functional groups in order to improve the efficiency of all operations personnel and the products they utilize

Merrimack, Nh, Us

- Worked closely with the SVP of Operations on the day-to-day management of CAMP’s quarterly and yearly operational goals through data analysis, report creation and project and resource management- Conducted deep-dive analysis on CAMP’s operational processes in order to identify areas of improvement and be able to train new resources on existing processes- Collaborated with subject matter experts in order to create process synergies between CAMP’s many remote locations

- Source promising early-stage, Black and Latino led-startups- Assist in the evaluation process for potential Level Up investments- Support/mentor current portfolio companies- Advise Level Up founders on marketing, talent acquisition, investor material, financial modeling

Keene, Nh, Us

- Worked collaboratively across multiple functions, including overseeing a team of developers and reporting to the VP of Independent Sales and Strategy to develop, shape and execute the go-to-market strategy for sales and marketing solutions- Conducted in-depth market and financial analyses to identify new areas of growth opportunity and discover new avenues of cost cutting within the current business model- Organized and ran daily team meetings while managing multiple project and deadlines simultaneously- Maintained strong understanding of market trends and competitor activities to assess the impact on C&S strategy

Keene, Nh, Us

- Researched and assembled a deep dive competitor and market analysis that covered both the areas that C&S competed in, as well as those that they did not, leading to a large investment in private label organic products- Wrote a white paper and created a presentation detailing a robotic supply chain innovation C&S had undertaken that won the CSCMP 2011 Innovator of the Year Award in Philadelphia in October 2011 and was selected to be published in Supply Chain Brain in November 2011- Presented during contract, synergy-building and cost-cutting negotiation meetings with manufacturers

Milwaukee, Wi, Us