Matthew Jakes Email & Phone Number

Malta

Working within the Casino Team for a leading Crypto focused online casino. First point of contact between with game providers.Monitoring all network promotions from casino game providers.Be aware of all new and current game provider promotional tools and push for new ones when required and requested internally.Monitor and maintain exposure values across all currencies to ensure that they are in full alignment. With particular focus on Crypto currencies given their more volatile nature.Push for and negotiate better country exposure for providers that currently block key regions.Daily/Weekly reporting of game activity and trends.Liaise with internal teams on the game release schedule and recommend games for exposure where relevant.Rigorous testing across all currencies on all new game releases and feedback internally any issues.

Malta

A member of the Casino Operations Team working closely alongside both the Casino Games and Product Teams for LeoVegas Group. In daily two-way contact with other organisational departments where appropriate, most notably; Expansions, Legal & Compliance, Data & Analytics, Marketing, Finance, and Customer Support.Principally dedicated to:The pursuit of a Greatest Gaming Experience and improved KPIs, such as but not limited to; NGR, Actives, Turnover, Game Rounds, Incidents, etc.Understanding the product strategy so as to provide sound support to the business, contribute to internal dialogue and analyse the competitive environment.Monitoring the P&T Roadmap and Top Initiatives to plan for, and execute, the delivery of necessary items from a Casino Team perspective.Building strong and lasting relationships with new and existing commercial partners. Including conference and industry event attendance where required. Delivering upon requests either from stakeholders or management about our product range; reports, audits, reviews, presentations, debriefs, etc.Improving processes and procedures to optimise operational efficiency and control costs within both the team and wider organization where appropriate.Responsibilities in core areas include:Expansion; acting as the key point of contact within the Casino Team for geographic or brand expansion projects. Also assist in the collective review of new game providers as product expansion.Legal & Compliance; assisting the relevant teams to ensure that regulatory compliance needs are met across our games portfolio in active markets.Operations; representing the core casino offering in a timely, correct and professional manner. Meaning, the provision of feedback on, assistance to, and resolution of matters, related but not limited to; the casino lobby, site issues, internal tools and financial reporting, etc.

Malta

Work closely with local, European and international based providers, obtaining connections and building strong relationships to ensure LeoVegas is the first with the latest and greatest mobile casino product.Responsible for numerous operational and commercial aspects of the casino product working closely with the Casino Manager and Head of Casino to develop, optimise and oversee the casino offering according to our strategy and objectives in order to optimise revenues and performance

Malta

Malta

•Handle cases escalated from 1st-line support•Escalate cases to TechOps and third party providers when necessary •Be a “go to person” for the Support Agents when they need assistance •Working together with the Payments/Fraud department to solve problems regarding customers questions•Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service•Assist CRM and the VIP department with individual cases related to campaigns, bonuses and other incentives•Understand and follow procedures for the Customer Support department and report any aberration to the closest manager.•Oversee the shifts and make sure we have all shifts covered according to the schedule

Malta

Malta

Harbour Pensions Ltd (“Harbour”) is a safe haven for your pension, offering you the security of dealing with an experienced and well-respected retirement scheme administrator. With over a thousand members within our scheme, Harbour has the substance to warrant it’s recognised status as a global leader in the International Pensions Market. We believe that Harbour is the fastest growing International Pension (QROPS) administrator globally and our target is to be the leading provider of International Pensions, QROPS and Irish transfers by the end of 2015.Harbour administers pensions on behalf of UK, Irish, European, Scandinavian, Asian, African, South American and U.S. clients. Every day new members join our schemes thus increasing our global reach.Harbour is regulated by the Malta Financial Services Authority (EU Regulator), listed with Her Majesty’s Revenue and Customs (QROPS504698) and audited by Price Waterhouse Cooper.All Member assets are completely segregated via individual bank accounts, afforded independent regulated investment managers and member defined investment strategies. Harbour insists that all new members receive independent financial, tax and legal advice where appropriate. Harbour will only deal with regulated firms once detailed due diligence is carried out on all parties.You appoint your own Investment Manager and Custodian in order to provide independence and reduce risk.Harbour provides pensions administration services and related products in Malta, Gibraltar, Guernsey, Dublin and Liechtenstein.

Malta

PANLEGIS Group (formerly Stron Group) is Scandinavia’s leading supplier of cross border online company registrations, with a network that spans offices in both London and Malta. PANLEGIS provides cutting edge service through highly developed and technologically advanced automated software systems enabling to maintain customer costs lower than our competition. In 2007 alone PANLEGIS incorporated more than 10,000 companies and branches worldwide.PANLEGIS not only caters for the incorporation of companies and branches however assists clients in the maintenance of their companies through the provision of company secretarial and other support services. PANLEGIS is currently experiencing a period of rapid growth in new markets and we are now seeking to increase the range of services that we offer including the registration and servicing of companies in Malta and a number of other jurisdictions. Furthermore in line with our clients needs we are now in a position to assist our clients in the following areas: The setting up and licensing of professional investor funds in MaltaThe setting up and licensing of captive insurance companiesThe setting up and licensing of remote gaming companies based in MaltaThe registration of Community Trademarks or trademarks in other EU and EEA jurisdictions

Malta

Over 200 companies with over a million employees trust us to implement their most critical and complex learning and strategic communication initiatives. We partner with our clients at every stage of the process, from risk assessment through to audit, while personalising the approach to the needs of the organisation. Some clients retain us to develop fully bespoke content and use our fully managed Skillcast Portal to deliver it to their audience, while others use our Skillcast Author platform to develop and deliver the communications themselves with our support. We've pioneered innovation in the areas of collaborative content development, multi-lingual portals, diagnostic assessment reports, content-as-a-service (CAAS) and the use of learning cloud to deliver GRC objectives at a substantially lower cost and time to fulfilment. Our technology and process development activities are totally clients-focussed, and each new innovation is driven by the need to simplify our clients' processes, reduce costs and/or meet specific organisational objectives.

Malta

The Alternative Obsessions brand was created to bring world wide musical tallent to Malta whilst simultanipusly raising the profile of Maltese bands to a wider audience and the international market. We are passionate about what we do and really feel that we could make a difference to the alternative scene here in Malta. We want to achieve this by focusing on two main things…getting great bands over here and promoting Maltese bands. My primary role within Alternative Obsessions has been the procurement of sponsorship funds. I have been in contact with a number of household names with a view to building long lasting working relationships.I am also heavily involved in the hands on planning and running of live events. Making sure that all bands are catered for during an event, most notably hospitality for our headline acts who have come from the UK, Holand, America and Canada.Durning my time with Alternative Obsessions I have also had dealings with promotion through local media including a personal apprearance on national radio.I am also charged with the administration and record keeping for Alternative Obsessions.

Nottingham, United Kingdom

Working within the Susidance department of Halifax General Insurance I was responsible for the handling of 100+ claims from inception through to completion.A high level of custome service skills were required to ensure that all of the customers expectations we continualy met.An ability to monitor and plan all stages of the claims process including liasing with surveyors, local authorities, third parties and arboriculturist to ensure the smooth transition of the cliams process.

Responsible for updating the stock database of over 1 million individual items in a fast paced 24/7 environment.My duties also included taking delivery and checking purchase orders at the main CPI warehose and assisting with warhouse duties including fork lift truck driving.

Hnd, Chemical Sciences

BSc Chemical Sciences

Education record