I am a highly motivated and dedicated professional with 16years customer service, training, development and management experience within npower and recently starting a new career with UK Warranty, I am an effective team player with a proven ability to excel while working independently or in a team to meet company goals and objectives.My aim is to consistently demonstrate exceptional organization and customer service skills and a positive, professional attitude with a strong commitment to excellence. I am very detail-oriented, work well under pressure, enjoy working with a diverse group of people and have a strong work ethic. I have excellent communication skills and thrive under pressure, I have an in depth working knowledge of the SAP system and have experience of training both operational and technical processes. My experience in training has toned my analytical skills as I have often had to analyse training data in order to improve process or knowledge.In my current role I am responsible for identifying and assessing training needs, developing and researching training curriculum and planning training events and activities. My experience includes “training the trainer'' as well as various levels of management. I have conducted several programs where I have had the opportunity to provide managers and trainers with valuable information that they have added to their knowledge base. My negotiating skills have been developed through my role and training when i having to listen to others opinions and influence their decisions