Matthew Jenca Email & Phone Number

Pittsburgh, PA, US

Washington, PA

• Manage customer communications, generate quotes, enter sales orders, and implement continuous process improvements, specifically for Aerospace and Defense clients.
• Coordinate cross-departmental initiatives to ensure timely and accurate fulfillment of customer orders.
• Oversee credit reviews, international shipments, and customer offer statuses in collaboration with the plate lead team.

Washington, Pennsylvania

• Managed the day-to-day operational responsibilities of five Account Representatives, including resource allocation and account assignments.
• Served as a liaison between the company and existing and potential customers, providing white glove experience to improve customer satisfaction and ensure timely resolution on issue escalation.
• Provided Account Representatives on-going training and oversight of business systems usage, job procedures, and audits of the order entry process.

Washington, Pennsylvania

- Manage major domestic service center accounts- Primary liason for ATI divisions in Middle East, India, Asia, and ATI Europe Distribution - Develop quotes and monitor production orders for titanium plate- Develop and modify sales tools and reports

Akron, OH

- Primary quote generator of complete packaging equipment line for US and UK customers / distributors- Processed machine and parts orders, generate work orders for manufacturing, create Engineering jobs- Liaison between Sales, Engineering, and Production departments regarding orders- Trained company-wide personnel on various aspects of new software program.

Arkon, OH

- Maintain fluid communication between class instructors and technical personnel- Trained and monitored new hires for Head End- Oversee the connection and functionality of Distance Learning classrooms- Trouble shoot and correct issues at local and distance sites- Worked with Tanberg, AMX, and Smart technology

Hinckley, OH

- Designed new quarter-page, magazine advertisements for Great Lakes Construction and Cleveland Barricading Systems, LLC a wholly-owned subsidiary- Designed layout, created copy, and selected photographs for new job information brochures- Researched and developed award submittals - Played integral role in gathering information for development of new.