Matthew Jerke Email & Phone Number

• Develop client leads and implement marketing strategies to retain new clients.• Establish customer focus needs-based review process to educate customers about insurance options.• Schedule daily appointments and meet with clients to advise and counsel them on insurance plans.• Finalize sales and process insurance eligibility forms.

Chattanooga, Tn

• Installed, tested and serviced alarm and associated systems for commercial and residential customers.• Read and understood product manuals and blueprints.• Responded to maintenance calls and troubleshot devices.• Communicated effectively with customers, answering questions and concerns regarding systems’ maintenance.• Tested all newly installed fire alarms.• Performed annual inspections on fire and security alarm systems under supervision of senior technician.• Maintained accurate records of customer service calls and input all information into company's database.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Brentwood, Tn

• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.• Trained and developed new associates on POS system and key sales tactics, which improved process flows.• Managed all aspects of store operations, including organization, maintenance and purchasing functions.• Generated repeat business by delivering exceptional customer service and positive engagement.• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.• Reported to district manager regarding all store and staff issues, financial goals and sales.• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Wildwood, Ga

• Operated company vehicles and heavy equipment with focus on safety and risk management.• Transferred products of all sizes using overhead cranes, forklift and other equipment, consistently meeting challenging performance goals.• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.• Used forklift and pallet jacks to relocate products.

Bentonville, Ar

• Promoted project success and team member safety by coordinating proactive and thorough training programs.• Utilized talents in project management, organization and time management to successfully juggle simultaneous tasks and clients.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Coordinated between store management and construction manager to maintain customer access during ongoing construction operations.• Supervised up to 80 personnel in building/moving counters and product in a safe and efficient manner.• Verified work by construction crews and signed off on approved change orders.• Assessed projects to determine project specification compliance, as well as conformance company's high-quality standards.

• Followed work orders, technical drawings and procedures in delivering scheduled maintenance and service with minimal downtime.• Performed troubleshooting procedures to assess causes of issues and deliver properly functioning turbines.• Corrected issues with mechanical, electrical and hydraulic systems, enhancing performance and reducing recurrence of maintenance issues.• Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.• Certified as Hazmat Safety Coordinator, maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety always.• Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.• Performed routine preventive maintenance to ensure that engine systems operated efficiently.• Used schematic diagrams to plan work.• Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.