-Manage and monitor activities of all employees in the Front Office department making sure theyadhere the standards of excellence and to the guidelines set in the employee handbook, hotelpolicies and procedures, coaching, training and correcting where needed.-Maintain a professional and high quality service oriented environment at all times.-Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,special requests and any other issues that may arise.-Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requestsand repeat guests. Check accommodations, making sure any special requests are carried outaccordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.-Undertake full responsibility for Scheduling and Payroll of the department.-Undertake full responsibility for managing operating expenses and purchasing for the department-Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. SuperviseUpsell program at the Front Office and work as part of the Yield Management team to try andmaximize revenue for the hotel.-Work closely with the Housekeeping Department to improve guest services and foster crossdepartmental communication.-Coordinate daily activities with hotel management team on a daily basis.-Hold monthly department meetings keeping staff informed of all activities in the hotel,reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.-Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates withregards to new procedures and training. Ensure staff is fully trained in emergency procedures.This position is a member of the hotel’s emergency response team.-Also assisted with the installation of new operating system Opera from Roomkey (May 2015)

-Running a 118 room hotel with the owner and also while they are absent.-Managing Village on the Lake rental property, which is seperate from the hotel this includes 13 rental town house units. This included making reservations organizing cleanings and taking payments and depositing rental cheques.-Monitor employee performance and offer regular evaluation meetings designed to improve service-Keep track of the large event schedule for our property, and ensure events are well managed-Maintain a close watch on P&L reports to determine areas where profitability can be improved-Recruiting, training and supervising staff and supervisors of all departments-Managing budgets, while working along side the owner and Portfolio Revenue Manager-Planning maintenance work, events and room bookings-Handling customer complaints and queries-Promoting and marketing the business-Ensuring compliance with health and safety legislation and licensing laws.-Helping the F&B team to come up with new marketing idea's and also menu items.

-Manage and monitor activities of all employees in the Front Office department making sure theyadhere the standards of excellence and to the guidelines set in the employee handbook, hotelpolicies and procedures, coaching, training and correcting where needed.-Maintain a professional and high quality service oriented environment at all times.-Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,special requests and any other issues that may arise.-Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requestsand repeat guests. Check accommodations, making sure any special requests are carried outaccordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.-Undertake full responsibility for Scheduling and Payroll of the department.-Undertake full responsibility for managing operating expenses and purchasing for the department-Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. SuperviseUpsell program at the Front Office and work as part of the Yield Management team to try andmaximize revenue for the hotel.-Work closely with the Housekeeping Department to improve guest services and foster crossdepartmental communication.-Coordinate daily activities with hotel management team on a daily basis.-Hold monthly department meetings keeping staff informed of all activities in the hotel,reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.-Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates withregards to new procedures and training. Ensure staff is fully trained in emergency procedures.This position is a member of the hotel’s emergency response team.-Also assisted with the installation of new operating system Opera from Roomkey (May 2015)

-Manage and monitor activities of all employees in the Front Office department making sure theyadhere the standards of excellence and to the guidelines set in the employee handbook, hotelpolicies and procedures, coaching, training and correcting where needed.-Maintain a professional and high quality service oriented environment at all times.-Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,special requests and any other issues that may arise.-Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requestsand repeat guests. Check accommodations, making sure any special requests are carried outaccordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.-Undertake full responsibility for Scheduling and Payroll of the department.-Undertake full responsibility for managing operating expenses and purchasing for the department-Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. SuperviseUpsell program at the Front Office and work as part of the Yield Management team to try andmaximize revenue for the hotel.-Work closely with the Housekeeping Department to improve guest services and foster crossdepartmental communication.-Coordinate daily activities with hotel management team on a daily basis.-Hold monthly department meetings keeping staff informed of all activities in the hotel,reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.-Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates withregards to new procedures and training. Ensure staff is fully trained in emergency procedures.This position is a member of the hotel’s emergency response team.-Also assisted with the installation of new operating system Opera from Roomkey (May 2015)

-Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her-Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards-Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries-Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy-Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner-Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction-Receive, input, retrieve and relay messages to guests

-Always greet guests in a friendly and professional manner according to Hotel standards.-Engage each guest as a unique individual and listen attentively to their requests-Perform accurate check-ins and check-outs of guests daily-Answer the telephone in a timely and professional manner-Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies-Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift-Anticipate and address guest’s service needs-Listening to guest’s complaints or concerns and resolving their issue in a timely manner-Promote a safe working environment

-Helped in developing all aspects of the Front Office, Night Audit, Reservations, and Concierge departments.-Creating and producing all Standard Operating Procedures for above –referenced departments.-Training all new department staff as a group.-Working with resort start up members to execute a successful resort opening.

-Classroom management-Planning, preparing and delivering lessons to a range of classes and age groups;-Preparing and setting tests, examination papers and exercises-Marking and providing appropriate feedback on oral and written work;-Devising, writing and producing new materials, including audio and visual resources-Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions; attending and contributing to training sessionsparticipating in marketing events for the language school;-Preparing information for inspection visits and other quality assurance exercises;freelance teaching on a one-to-one basis;basic administration, such as keeping student registers and attendance records.

-Maintain quality standards according to the guidelines of ensuring the best possible product goes in and out to the customers.-Maintaining the food truck regarding cleanliness, sanitation, safe equipment operating, and proper tool usage.-Establishing a strong community presence by being active at community events.-Prepare all required paperwork, including inventory, ordering, forms, reports and schedules in an organized and timely manner.-Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and preventative maintenance plans.-Control food cost and usage by following proper requisition of products from vendors, product storage procedures, standard recipes and waste control procedures.

-Welcomes customers by greeting them; offering them assistance.-Directs customers by escorting them to racks and counters; suggesting items.-Advises customers by providing information on products.-Helps customer make selections by building customer confidence; offering suggestions and opinions.-Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.-Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.-Contributes to team effort by accomplishing related results as needed.