Matthew Jones Email & Phone Number

Newcastle-under-Lyme, England, United Kingdom

Macclesfield, England, United Kingdom

• I successfully ran a Mobile Phone Testing team of upwards of 40 people. During this time, I oversaw the successful redevelopment of the entire department which enabled us to increase workplace productivity and hit the.
• Daily setting of targets for all staff under my supervision and ensuring these are met;and manage the performance of the team to achieve these.
• Incorporate principles such lean thinking and 5S to continually improve the efficiencyand productivity of the department.
• To record and report on the daily stock movement within the processing departmentand to circulate the report daily.
• Manage work levels throughout the process to operate a Just in Time Model.
• Ensuring admin is completed accurately and on time.

Macclesfield, England, United Kingdom

• As a Supervisor I was expected to ensure that team were given the knowledge they required to complete their jobs successfully and accurately. I was instrumental in running a successful training program that increased.
• To deal with queries from the testers, ensuring a quick resolution enabled them tomaximise their time on core tasks.
• To deal with queries from Customer Services promptly, ensuring that a high level ofcustomer satisfaction was maintained.
• To liaise with Customer Services with the aim of providing detailed information onall aspects of the testing procedure.
• To assist management in the creation and maintenance of department StandardOperating Procedures
• To develop an extensive knowledge of the testing process, both theoretically andpractically with the aim of being able to train up new staff to a high standard ofcompetency.

Macclesfield, England, United Kingdom

• As a Mobile Phone Tester, I was successful in hitting all quality and quantity targets in thisrole. I quickly became a role model for the business and was trusted with aiding trainingprograms for the Testing Operative.
• Process mobile phones via the company testing process to ensure all data is removedand any defects/damage is recorded accurately.
• Deliver an accurate and efficient service to all customers.
• Follow all internal processes accurately including the removal of sim cards, splittingof accessories and recycling of materials.
• Grade mobile phones in accordance with available guidelines.
• Work with other departments to ensure a professional and efficient service.