As the National Manager of Research and Emerging Technology at Calvary, I am dedicated to driving the adoption and integration of transformative technologies within our healthcare services. My focus is on leveraging automation, AI, and digital health solutions to enhance operational efficiency and patient care, while ensuring commercial viability. With a strategic outlook, I identify and prioritise technological advancements that align with our business drivers, delivering early proof points and setting new standards in healthcare delivery.Key areas of expertise include:- Leading trial implementations of emerging technologies- Establishing dynamic partnerships with internal and external stakeholders- Developing organisational capability for sustainable in-house solutions- Championing innovation and continuous improvement- Utilising data-driven insights for strategic decision-makingI am passionate about fostering a culture of forward-thinking and collaboration, positioning Calvary as a leader in healthcare innovation.

Responsible for developing, delivering and maintaining secure SOEs.

-- Management --Introduced Kanban/Agile style work prioritisation methods enabling responsive work practicesChaired Change Advisory Board and championed Change Control, significantly reducing risk.Designed and implemented team restructure, in response to new business demands.Member of risk management committeeMember of data warehouse steering committeeManaged costcentre finances-- Information Security --Architected Infrastructure and Active Directory ControlsFacilitated security and business impact assessmentsDeveloped organisational threat model Established corporate Information Asset RegisterCoordinate remediation of penetration testing findingsImplemented event monitoring and reportingDesigned and delivered ISM/IRAP compliant secure cloud environment for government dataImplemented Secure Managed File Transfer (SFTP) service for internal and customer useIntroduced network segregation and isolationImplemented vulnerability management using Nessus Security CenterImplemented centralised logging using Splunk and SumoLogicUndertook regular auditing of access controls for high value systemsResponsible for endpoint security refresh and operations-- Service Management --Introduced ITIL and coordinted trainingImplemented Incident and Problem ManagementIntroduced root cause analysis practicesEstablished configuration management practices Implementation of new ITSM toolDeveloped capacity management reporting-- Infrastructure Operations --Oversaw rolling refresh of power, storage, servers and network; Implemented backup and archiving using Veeam and Rubrik. Migrated WAN and Internet links, saving 60% network costsEstablished new data-centre and provisioned compute and storage Migrated data warehouse infrastructure and applications to datacentreCoordinated Amazon design and migration from on premiseImplemented cloud based call-centreCoordinated Office 365 migration Implemented new BCM plans based on RPO/RTO principles

Provide leadership to APAC infrastructure teams. Responsible for managing the APAC IT support centre.Manager IT Infrastructure teams in Australia (9 members), India (2) and Korea (1)Manage vendor relationships, and services. Manage Incident, Problem and Knowledge processes in APAC region.Promote and ensure compliance of ITIL service management processes.Approve and assist development of support plans for new IT services in APAC.Coordinate IT infrastructure projects for Australia (7 sites), New Zealand (2), India (8), Korea (2).• Achieved consistently high user satisfaction (over 90%) by delivering fast effective IT support• Improved quality of IT support in APAC by developing and implementing best practices• Developed and implemented support KPIs which were adopted as a global standard• Designed a program to train and develop RCA skills in APAC (Kepner Fourie)• Coached international virtual team focussed on improving support processes• Designed and Managed several new IT services using external providers• Improved Incident Management process, by developing business centric priority matrices• Developed methods for identifying IT problems by analysing incident trends• Achieved resolution rate of 80% FCR, by ensuring production readiness support plans are developed for new services• Improved expectations of business by developing a communication framework for planned and unplanned outages• Achieved promotion of 4 staff through coaching and delegation for development• Saved $400k by negotiating and consolidating telecommunication contracts• Delivered Asset Management system and processes for ANZ, Korea, India• Reduced downtime by deploying system monitoring and event management• Completed 7 office relocation projects, with minimal user impact, on time, on budget

Responsible for IT infrastructure, applications and support.Manage and develop IT team (3) to provide IT support for 300 staff.Responsible for IT operations.Manage and develop strategic partnerships.Responsible for strategic planning and IT requirements.• Managed P&L and capital budgets, developing and executing effective plans• Developed and tested disaster recovery plans IT services for critical IT services• Implementing systems monitoring and SOE, which increased system availability• Reduced risk by implementing security strategy, including patching, antivirus, backups, etc• Design and implementation of server consolidation and virtualization and storage centralisation• Increased efficiency of support team by implementing Incident and Change Management processes• Managed application support for scientific, fundraising and corporate business units• Project managed the development of patient tissue management system

Responsible for IT operations and support.Responsible for Identity and Access Management.Responsible for system administration of 8 sites in 4 countries.• Improved network performance by restructuring directory services• Achieved 100% of servers and desktop patched and secured, in compliance with global standard• Improved user productivity by identifying root cause and applying corrective actions• Delivered a Windows XP pilot project

Responsible for planning and implementation of infrastructure projects.Responsible for providing 3rd level support to service desk and local support teams (3000 users)• Delivered a server refresh and consolidation program.• Achieved 100% migration from Novell to Microsoft technologies.• Developed support processes and trained support teams.• Technical lead on 5 major office relocations.

Responsible for providing 2nd and 3rd level support to service desk during opening of casino.Developing procedures for 1st and 2nd level supportLeading team with consistently superior performance

Responsible for field service support. Provide pre-sales technical support. Design and implement technical solutions. Database Administration.

Responsible for technical support and database development.• Delivered a bespoke database application to track insurance claims• Delivered application to calculate residual value of damaged insurance assets