Matthew Joyce Email and Phone Number

Responsible of the Information & Technologies Environment in the Northern Europe region. I am responsible for driving and delivering services to the hotels and partners. I represent AccorHotels in the region in front of suppliers and service providers whilst representing AccorHotels as partner-oriented service provider in front of all Management & Franchise partners.

IT Operations Manager - UK and Ireland

Overview:- I am accountable for the IT Strategy and Budget for hotels within the Mercure and MGallery Brands.- I am responsible for day-to-day maintenance and management of the organization’s IT infrastructure to ensure delivery of the agreed level of IT services to the business.- I supervise all IT deployment & projects • Anything related to Hardware, Software, Wi-Fi, Fibre or guest technologies.- I co-ordinate all IT aspects in hotel refurbishments: Advising IT Requirements, Proposals and giving Advice.- I assist Operations in defining IT requirements providing experience from previous projects.- Due to my experience, I am also a technical lead, advising the network and systems team.Key 2015 Projects:- Implementation of new reception format for hotels. Migrating the hotel operation to mobile devices (Tablets) and allowing the check-in to be in any part of the hotel.- Worldwide Pilot of Opera 9 (Mobile) PMS on Mobile Devices (Tablets and Smartphones)Key 2014 Projects:- Deployed a new Wi-Fi System across 18 Sites to ensure 100% Coverage in all guest areas- Deployed new Fibre connections to 24 sites and ensured all services were migrated and promoted effectively. Also installed backup lines that were configured and tested to minimise downtime.- Migrated 12 sites to Opera v5 Hosted PMS from Fidelio v7 PMS with no downtime or impact to guests.- Complete IT Hardware replacement across 18 Sites to remove Windows XP and improve network infrastructure.

Responsible for all systems administration for UK and Ireland.• 3 Offices• 2700 Users• 3000 Workstations• 300 Servers• 2100 Mailboxes• 140 BlackberryCore ResponsibilitiesMain expert for all questions related to core systems (AD, Exchange, Blackberry…)Provide expertise in developing and maintaining central scripts and tools.Script Languages:• Frequent: VBS, PowerShell, CMD, • Occasionally: SQL, ASP, ASP.Net, AutoIT (EXE)Administrating All UK Application Servers:• Active Directory • Exchange• BES (Blackberry Enterprise Server)• Others (BACS Payment, Legacy Systems)Security management and systems upgrades (patches) HQ Data backups – (All Backup Systems Installed by Myself)• Microsoft System Center 2012 – Data Protection Manager • Symantec Backup Exec System Recovery 2012• Symantec System Recovery 2011• Symantec System Recovery 2013 Administrate All Hotel servers o File Servers o Print Servers o RADIUS Servers• Oversee Hotel Data backups o Symantec System Recovery 2011 & 2013• Hotels’ LAN – Installation, Switch Management (Cisco)• Technical expertise to HQ Helpdesk• Level 2/3 HelpdeskAssist with Maintainance of Central LAN / WANo Cisco Switch Management  VLANs, VTP,  VPN  MPLSo Firewall Management (Checkpoint)

• On site installations, especially for opening hotels• Hardware and Software upgrades and testing of products before release to head office and hotels• Building of workstations, laptops for hotels and Head Office• Assisting the rollout of new technologies • Ensuring all hotels are completing their backups.• Completing documentation for any new procedures or release of software for validation by the IT Manager or Network and Systems Administrator.• Assisting the IT Project manager with projects and installations• Second line Helpdesk Support.• Supervise IT aspects for hotels’ refurbishments.• Strong involvement in guests’ internet and digital signage products for hotels.

Responsible for overall operational integrity of the store.Ensure all products and displays are merchandised effectively in order to maximize sales and profitability.Responsible for recruitment, selection, training and supervision of staff to maximize sales and profit performance.Forecast scheduling needs and ensure sufficient associates on the floor to meet customer demand.Develop and communicate store standards to associates.Observe and evaluate associate's job performance.

User Acceptance Tester of new HR softwareExperienced in using Quality Centre including inputting test scripts.Assisted application analysis and helped design the Master Test Strategy.Evaluated HR system patches and resolved applications.Formulated scripts to test and fix broken applications.Checked applications in production environment prior to release.Created Test Scripts to stress systemCreated ToBe processes for new HR system

Supported the Area Manager with feedback of figures, reflecting on results and down lining these back to the stores (28 stores)Managed overall cost control for South London area (28 stores)Completed accelerated Store manager training, containing Situational leadership and Coaching for performanceSupported the sales region (290 stores) with cost control tools and practices Created bespoke training courses, designed, developed and delivered by myself. Training courses were then rolled out across the company (780 stores)Given autonomy to task my own diary

Promoted into management - Nov 2006