Matthew Harper Email & Phone Number

Austin, TX, US

Austin, Texas, United States

• Helping market-leading brands design, build and deliver innovative products that improve the world focusing on Global Services and Solutions to help meet our client’s needs.
• Working closely with our Business Development, Finance and Sales Team to provide innovative ways to help our clients exceed their Service Level Goals to drive their Performance Metrics while enhancing their.
• Responsible for qualifying new customers, developing relationship and business to help grow our marketshare worldwide.

Austin, Texas Area

• Led AppleCare sales teams for U.S. distributors, national resellers, and key retail partners, driving revenue growth and consistently exceeding $100 million in annual targets.
• Spearheaded strategic partnerships that contributed to AppleCare's record-high annual revenue of $32 billion, with a 20% increase in key account revenues.
• Enhanced partner communication and alignment, leading to a sustained business growth and strengthened market position.

Austin, Texas, United States

• Managed AppleCare field sales across North America, contributing to a 25% increase in regional sales through strategic account management.
• Played a key role in launching AppleCare for Enterprise, driving significant expansion in the enterprise sector and establishing Apple’s presence in this market.
• Led education segment sales teams, achieving consistent year-over-year growth and successful execution at major K-12 and higher education institutions.

Austin, Texas, United States

• Led AppleCare business development efforts for 33 countries, driving a 40% increase in regional profitability.
• Developed a financial model and executed business cases that resulted in a 50% boost in AppleCare product penetration.
• Managed end-to-end strategic partnerships, ensuring profitable and sustained growth across the Latin American region.

Austin, Texas Area

• Managed sales operations and supply chain for Apple's telecom carrier partners in Latin America, the Caribbean, and Canada, driving a 50% increase in iPhone sales across the region.
• Successfully launched and expanded iPhone product lines, contributing to a 15% growth in market share.
• Cultivated strong relationships with key stakeholders, ensuring flawless collaboration and execution, which resulted in significant improvements in operational efficiency.

Costa Rica

• Supervised pipeline and supply operations for key distributors achieving $10 million in quarterly sales.
• Managed 10 direct reports including order management teams and call center representatives.

Costa Rica

• Managed Microsoft’s resellers in Bermuda and the Western Caribbean, consistently exceeding sales targets and acquiring new partners.
• Built long-term partner loyalty by reliably delivering high-quality service and value-added contributions

Dominican Republic

Job responsibilities: Researching and writing a manual on “Resource Management” for the Dominican Ministries of Education and Environment on behalf of the U.S. Department of State as part of a $13 million dollar school feeding program in the Dominican Republic.

Nicaragua

I served 3 years with the Peace Corps in Nicaragua, where I implemented and managed various environmental education and reforestation projects in collaboration with the Nicaraguan government. I also received certifications and extensive training in managing people, customer relations, budgeting and intense Spanish language immersion and cross- cultural.

Master'S Degree, International Relations And Affairs

Bachelor'S Degree, Natural Resources Management And Policy