Accountable for developing and implementing information technology strategy to meet the business’ goals, including cyber security. I managed a team of eight direct reports across the Information Technology and Information Systems teams before restructuring the IT team with an IT Manager to manage the day-to-day operations of IT.Major responsibilities: * Mentor, develop and manage the Information Technology and Information Systems teams located across Australia & New Zealand. * Develop and execute the information technology & cyber security strategy for SYPAQ. * Accountable for information technology & cyber security budgets and projects. * Accountable for cyber security, including implementing and maintaining information assets in accordance with the Australian Government’s Information Security Manual (ISM). * Reporting to the board the state of cyber-related risks and the strategies to mitigateor resolve the risks. * Accountable for Information Systems consulting team, including delivering positive customer outcomes using Atlassian-based solutions.Achievements: * Designed and managed the implementation of a complex technology solution enabling SYPAQ to bid and win multimillion dollar contracts not previously possible. * Implemented a modern workplace strategy that allowed the workforce to switch to working from home overnight with minimal impact on the business from a technology perspective. * Built the cyber security governance framework integrating it with the existing physical security and risk management frameworks. * Successfully implemented ITIL-based service desk for managing IT service requests and incidents; after proving the value of Enterprise Service Management, worked with CFO to implement service desks for HR and Finance. * Successfully led the bid and managed the delivery of 6 multi-year Atlassian consulting services plus four outcomes-based Atlassian services to Defence and Government Agencies / Departments plus Enterprises.

Initially responsible for auditing SYPAQ’s information technology systems and strategy being implemented by a managed service provider. The role expanded to include bringing the IT functionality in-house to SYPAQ and building an internal team to support the needs of SYPAQ into the future. The in-house IT team grew from the initial dedicated IT person to three members prior to becoming CIO; simultaneously, the Information Systems consulting team grew from nothing to one full-time and two part-time consultants, including myself.Major responsibilities: * Mentor, develop and manage the Information Technology team. * Develop and execute the information technology & cyber security strategy for SYPAQ. * Responsible for information technology & cyber security budgets and projects. * Responsible for cyber security, including implementing the Essential Eight control framework to maturity model level 2. * Warden and member of the Emergency Control Organisation.Achievements: * SSeamlessly transitioned from an outsourced IT-managed service provider to in-house IT, improving response time and first contact resolution. * Designed and implemented a redundant core server and storage infrastructure, reducing twice-weekly system outages to zero. * Managed a change control program to uplift cyber security by implementing essential cyber hygiene, including removing administrative privileges from non-privileged accounts and implementing system hardening based on Center for Internet Security (CIS) standards. * Developed and managed the vulnerability management program. * Along with a colleague, built the Information Systems consulting practice from scratch. * Led the successful bid, solution design and team providing Atlassian Confluence as a managed service hosted in AWS for a well-known government agency.

Responsible for managing technology across Europe, the Middle East, and Africa (EMEA) and UK-based infrastructure operations. Working closely with global IT SMEs and EMEA management to provide strong customer service to business-wide employees. Part of the EMEA management team and providing technology accountability to the Regional Managing Director and other EMEA Directors.Major responsibilities: * Development and management of all technology budgets within EMEA. * Responsible for managing the UK and German colocation data centres per Merrill's global standards. * In collaboration with the EMEA management team, defining technology-related strategies, initiatives and policies within EMEA to meet business, security, and HR requirements. * Provide consultancy services to key stakeholders in EMEA to create and implement technical solutions for business problems. * Provide mentoring, coaching, and guidance to the UK-based infrastructure operations team.Achievements: * Successfully led the IT team through a significant business transition during Merrill’s divestiture of its legal business to DTI. * Renegotiated mobile phone contract saving £75k / 50% over two years. * Responsible for the separation of technical systems and assets within EMEA as part of the divestiture of Merrill’s legal business to DTI. * Worked with key stakeholders to implement a secure print management system and removed workgroup printers. This reduced costs and increased confidentially by eliminating unnecessary prints left at copiers. * Successfully achieved re-accreditation of ISO/IEC 27001 with zero nonconformities whilst in the middle of the divestiture of the legal business.

Responsible for the management of technology across Europe and UK-based infrastructure operations. Working closely with global IT SMEs and European management to provide strong customer service to business-wide employees and external clients.Achievements:* Deployed to Singapore on assignment to resolve technical and non-technical issues causing a potentially significant delay to the go-live of a new contract. Within two weeks, the project was back on schedule, and the client was once again satisfied with Merrill.* Member of the project team and accountable for managing the technical aspects of an office refurbishment requiring stripping the space back to the building frame and reconstructing. The project was completed on time and within budget.* Developed and implemented a new technical hiring process to increase the technical skills and abilities of the EMEA IT team.

Achievements:• Audited the internal Australian IT team and infrastructure, reporting on security issues, non-compliance issues and business improvements. Resolved all security issues over the course of the audit and provided technical advice in the development of a plan to resolve the Australian IT team’s processes, procedures and other issues as well as improve business practices.• Managed, provided technical advice and performed the infrastructure upgrade to a remote office in Paris including implementing a new client network I had previously designed for the London office.• Technical lead in building out a new Merrill remote office in Frankfurt including managing external suppliers.