Matthew Kooser Email & Phone Number

Lenexa, Kansas, United States

• Connecting and pre-screening potential study candidates to ensure safety, coordination, meet expectations and overall satisfaction for everyone involved.• Adhere to study protocol and ensure perimeters are met accurately• Log all inbound and outbound calls • Make 15 calls per hour at least, typically averaging 150 calls per day• Coordinate with other departments to adjust Candidate contacting as needed for best success company-wide

Remote

• Received inbound calls and made outbound calls for various customer service support intentions tohelp drive overall satisfaction• Supported account management team by navigating escalated customers increasingaccount retention• Helped de-escalate volatile scenarios over phone, chat, and email correspondence• Gained additional training in drop-ship, exceptions, auto-ship and Practice management• Train and support company agents via help rooms for answering questions and providing resolutions for all service and account management needsAs a Senior Customer Service Representative at Covetrus, I provided exceptional service and support to veterinary clients and partners. I have over five years of experience in sales and customer service, and I have successfully handled multiple large accounts and contracts. I have also contributed to the growth and retention of the customer base, as well as the improvement of the customer satisfaction and loyalty scores. I am passionate about animal health and wellness, and I have a strong knowledge of the veterinary industry and products. I am skilled in communication, negotiation, problem-solving, and teamwork, and I strive to deliver value and quality to every customer. I am always eager to learn new skills and technologies, and I am committed to providing my best to clients for my employer.

Salina, Kansas, United States

• Assisted customers via phone and in person to correctly diagnose and troubleshoot automotive issues • Found best case solution for customer while maximizing revenue gained for daily sales goals• Deescalate unsatisfied customers to help identify their vehicle's needs when misdiagnosed originally • Conduct various administrative reports as needed to ensure accuracy of inventory and sales initiatives

Wichita, Kansas, United States

• Provided enforcement for military installations in accordance with the Uniform Code of Military Justice and local laws• Frequently de-escalated high stress environments while maintaining professionalism in volatile situations• Full responsibilities of soldier while gaining additional trainings in operations and intelligence

Fort Riley, Kansas, United States

• Responsible for training soldiers to work as members of a team to effectively carry out tasks• Obiective to increase time efficiency and safety across entire organization of soldiers• Passionately and purposefully prepared those who served beside to the best of my capabilities for our country