Matthew Krais, Remote Maintenance Engineer Email & Phone Number

Rochester, New York Metropolitan Area

Rochester, New York, United States

Document, update, and manage common problems, either alone or as part of a team.Data entry within problem management database and help desk systems.Perform network/systems support in a Managed Services Center.Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team.Resolve and manage problems immediately.

Rochester, New York Area

In the SMARTcentre Operator position, I work in an adaptive field that is constantly changing with the implementation of new technologies and platforms of delivery. As part of a team, we help companies, with their own IT departments, keep their infrastructure running at peak performance, with 24/7 365 monitoring of their IT infrastructure and with some clients can help determine where the issues lie and how to fix them. I work with a fantastic group of individuals and some of the brightest minds in the industry. We all are part of the team, we troubleshoot, advise, offer solutions and implement the correct course of action that allows for the team and our clients to succeed in their respective field(s) and improve the overall business model along with maintaining the positive work/life balance. We are a Full Send company

Rochester, New York Area

Building closure and movement of position to Georgia. Opportunity to learn new positions a plus. Ability to troubleshoot and fix issues inside Microsoft systemsExcellent customer service with knowledge of conversation techniques with clients and customers to better make the product received.Able to note the importance to multiple individuals to make a more presentable product in a diverse market.

Rochester, New York Area

Diagnosed technical and computer issuesTroubleshooting cell phones and customer billingManager in 60 sec training for agitated customersCustomer service and billing for AT&T cell phone contracts Troubleshooting connection and customer issues in a timely mannerMaintained healthy relationships with colleagues and business team