Matthew Krofta Email and Phone Number

- Establish a plan to grow and retain existing accounts and newly developed clients - Maintain high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts- Manage day-to-day colleague performance (sourcing, submittals, interviews, etc.), including coaching and development, to ensure all service levels and performance metrics are met. Coaches, trains, and mentors Recruiters and Onsite Supervisors- Develop and maintain knowledge of economic trends in target industries and changes affecting local businesses- Manages branch P&L and exercises cost control decisions

- Serve as an advisor to onsite clients as a trusted workforce specialist to drive brand awareness within industry sectors- Responsible for increasing wallet share at current onsites or identifying new sales opportunities, within industry vertical, through knowledge of the economic environment, best practices, and competition in the competitors- Lead team of Talent Consultants through the establishment and execution of goals with a clear focus on associate care, resulting existing customer growth and increased temps on assignment- Establish plan to grow and retain existing accounts and newly acquired clients- Maintain high levels of customer satisfaction through regular communication and business reviews with the client

- Prospect new business within Wisconsin territory with outbound calling as well as maintain relationships with current customers- Work with customers on packaging based solutions, assisting with implementation and training on new equipment- Build relationships and grow current accounts serving as everyday contact

-Maintain relationships with companies’ partners and top customers in B2B setting, assisting in planning and follow up of large catering orders- Seek new opportunities to grow catering sales in five stores in Southeast Wisconsin- Oversaw a team of marketers, ensuring alignment with company goals and efficient project delivery with proper training and development.- Use customer success skills to achieve desired outcomes from customer and company- Created and implemented recruiting system, spearheading hiring events across southeastern Wisconsin- Market research and outreach to potential customers, building relationships and forming partnerships within the community- Conduct first hand market research via customer surveys and feedback- Contact customers and marketed products, further building and maintaining customer base- Enhance customer experience by providing outstanding customer service and in depth product knowledge- Experienced in personal selling/marketing, in depth knowledge of Guerilla marketing- Prospected, nurtured, and executed sales leads to earn repeat customers and grow existing accounts