• As the first Microsoft repair technician for Ivy Canada, successfully diagnosed both hardware and softwareissues and repaired 130+ devices. Achieved 100 percent in accuracy and customer satisfaction by deliveringeffective repair solutions within the 48H service level agreement for Microsoft and its end-users.• Managed documentation for all repairs to report to Microsoft. Maintained transparency, accountability, and adherence to company procedures, ensuring smooth operations and effective communication across teams.• Successfully managed 1500+ Microsoft SKUs, maintaining inventory both physically and systematically.

• Guided 40+ students in learning computer programming languages, graded projects and monitored progression,ensuring growth and fostering critical thinking in students.• Proficient in troubleshooting computer-related hardware and software issues for students and for the centre during system downs, working with colleagues to ensure all technology is in working condition.• Previously taught Python for online classes during the pandemic and currently teaching JavaScript and C#through Unity for in-person sessions

• Developed R scripts to import 3D dental files into the R programming language’s MolaR package to analyze surface topographic parameters of fossilized teeth for Dr. Mary Silcox’s Anthropology lab to be used in research studies.• Created a step-by-step protocol on how to use the developed R scripts for members of Dr. Silcox’s lab

• Managed sign-up forms for customers requesting VIP and parking passes and entered each physical applicationinto the computer system.• Documented 50+ applicant’s activities during their time at the casino and determined their eligibility for the VIP pass.

• Assembled over a hundred of Google’s YouTube Play Button Awards, and performed several other miscellaneous factory tasks.• Supervised and Managed over a hundred work orders and organized based on priority and prepared awards for shipment.